Mystery Shopping Program Manager

6 days ago


Kuala Lumpur, Kuala Lumpur, Malaysia Mintel Full time
Job Summary

We are seeking a Mystery Shopping Program Manager to join our Field Services team at Mintel. The successful candidate will be responsible for coordinating multiple field research projects, interacting with clients, and developing detailed mystery shopper guides.

Key qualifications include a commercially-minded approach, proficiency in Microsoft Excel, and strong communication skills. As a member of our team, you will contribute to delivering high-quality research services to our clients.

  • Key Responsibilities:
  • Coordinate field research projects
  • Develop mystery shopper guides and instructions
  • Monitor data quality and execute quality control processes

What We Offer:

  • A collaborative work environment
  • Flexible working arrangements
  • Ongoing training and development opportunities


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