Customer Service Representative

5 days ago


Kuala Lumpur, Kuala Lumpur, Malaysia Trip Full time

We are on a quest to revolutionize the way people travel, and we need talented individuals like you to join our mission. As a Customer Advisor at Trip.com Group, you will play a pivotal role in shaping the customer experience.

The ideal candidate will possess a strong passion for helping others, excellent communication skills, and a willingness to adapt to a fast-paced environment. If you're eager to embark on a rewarding career journey, apply now and become part of our vibrant team

  • Main Responsibilities:
  • Offer unparalleled customer service via various communication channels.
  • Demonstrate professionalism, empathy, and patience when interacting with customers.
  • Foster a collaborative atmosphere within the team, contributing to individual and team success.
  • Embody the Trip.com culture both internally and externally.
  • Pursue excellence in customer satisfaction, identifying areas for improvement and implementing changes.
  • Leverage expertise to resolve complex customer issues, ensuring complete traveller satisfaction.
  • Engage in periodic performance reviews, receiving constructive feedback and guidance.


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