Customer Service Representative

7 days ago


Kuala Lumpur, Kuala Lumpur, Malaysia Bybit Full time

Bybit, a leading global cryptocurrency exchange established in 2018, is dedicated to providing a professional, smart, and intuitive trading experience. As a Customer Service Representative, you will be responsible for assisting clients on all inquiries via live chat or email.

Your key responsibilities will include responding to customer inquiries related to various payment processes, such as deposits, withdrawals, transactions, and refunds. You will also assist with investigating and resolving payment escalations, including high-risk transactions, verification issues, and payment failures.

In this role, you will have the opportunity to collaborate with internal departments to ensure smooth payment operations and resolve escalated issues efficiently. You will work closely with our team to provide exceptional customer service and ensure that our clients receive timely and effective support.

We are looking for a highly skilled and motivated individual who has experience in customer service, preferably in the finance or payments industry. Strong problem-solving skills and attention to detail are essential in this role.



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