Team Leader

4 weeks ago


Sungai Petani, Kedah, Malaysia SummitNext Technologies Sdn Bhd Full time

We are SummitNext Technologies Sdn. Bhd., a BPO and Technology Solutions provider located in Selangor, where innovation meets excellence.

Our company is seeking a talented individual to join our team as a Team Leader to provide unrivalled support to our clients in the logistics industry.

Key Responsibilities:

1. Operations Management

  • Ensure all relevant communications, KPIs records, data and reports are updated and recorded for reference.
  • Run projects, deliver action plans and deliverables within agreed timelines.
  • Ensure daily tracking reports are updated and accurate.
  • Prepare Weekly/Monthly/Quarterly reports in a timely manner.
  • Conduct weekly, monthly or quarterly business presentations to management and clients.
  • Responsible for managing the overall site activities in the absence of the Operations Manager.
  • Communicate issues and risks to the management team as appropriate.
  • Required to be the Planner, Strategist & Implementer of the Client's initiatives and requests.

2. Team Management

  • Lead, mentor and coach Customer Service Agents to meet business KPIs.
  • Conduct active monitoring of Customer Service Agents to ensure they are aligned in meeting the business KPIs.
  • Creating team connection, communicating directions, goals and providing regular performance feedback to the team.
  • Perform regular contact engagement with team members, example: one to one performance review, team meetings and skip level sessions.
  • Conduct activities in the team (daily, monthly, weekly) to keep the team motivated, energised, and performance focused.
  • Handles and resolves escalations from team members and clients.
  • Constantly evaluate, audit and coach team members to provide accurate information to customers.
  • Conduct interviews when hiring is required.

Job Requirements:

  • Minimum 2 years of experience as Team Leader in a contact centre environment.
  • Must be able to supervise, train, coach & motivate a team.
  • Required skill(s): coaching skills, leadership and mentoring, ability to do business presentations, and People Management.
  • Must be a critical and analytical thinker.
  • Strong interpersonal skills and the ability to build rapport with Team members and both internal and external customers.
  • Able to multitask, work independently with minimal supervision.
  • Proficient in Microsoft Office applications and experience working with CRM systems.
  • Ability to work flexible hours, including weekends (24/7)

What We Offer:

  • Maternity leave
  • Opportunities for promotion
  • Professional development

Schedule:

  • Rotational shift

Salary: RM3,500.00 per month


  • Team Leader

    2 weeks ago


    Sungai Petani, Kedah, Malaysia SummitNext Technologies Sdn Bhd Full time

    Job Title: Team LeaderWe are a leading BPO and Technology Solutions provider, SummitNext Technologies Sdn. Bhd., where innovation meets excellence. We are seeking a talented Team Leader to provide unrivalled support to our clients in the logistics industry.Key Responsibilities:Ensure all relevant communications, KPIs records, data, and reports are updated...

  • Team Leader

    3 weeks ago


    Sungai Petani, Kedah, Malaysia SummitNext Technologies Sdn Bhd Full time

    We are SummitNext Technologies Sdn. Bhd., a BPO and Technology Solutions provider located in Selangor, where innovation meets excellence.Key Responsibilities:1. Operations ManagementEnsure all relevant communications, KPIs records, data, and reports are updated and recorded for reference.Run projects, deliver action plans, and deliverables within agreed...


  • Sungai Petani, Kedah, Malaysia Asbenz Motors Sdn Bhd Full time

    Job Responsibilities:To conduct maintenance service in accordance to allocation by Workshop Team Leader. To conduct major maintenance or repair in accordance to respective skill level and training matrix. To conduct electrical and mechanical diagnostic troubleshooting. To assist Service Advisor in inspection. To ensure job carried out using appropriate...


  • Sungai Petani, Kedah, Malaysia Asbenz Motors Sdn Bhd Full time

    Job Responsibilities:To conduct maintenance service in accordance to allocation by Workshop Team Leader. To conduct major maintenance or repair in accordance to respective skill level and training matrix. To conduct electrical and mechanical diagnostic troubleshooting. To assist Service Advisor in inspection. To ensure job carried out using appropriate...

  • Team Leader

    4 months ago


    Sungai Petani, Malaysia SummitNext Technologies Sdn Bhd Full time

    **We are SummitNext Technologies Sdn. Bhd., a BPO and Technology Solutions provider located in Selangor, where innovation meets excellence.** - **Whatsapp details : +601133526043 (Kesha)**_ As we embark on our rapid expansion, we are eagerly seeking talented individuals to join our team as **Team Leader (Mandarin Support) **to provide unrivalled support to...

  • Team Leader

    5 months ago


    Sungai Petani, Malaysia SummitNext Technologies Sdn Bhd Full time

    **We are SummitNext Technologies Sdn. Bhd., a BPO and Technology Solutions provider located in Selangor, where innovation meets excellence.** - **Whatsapp details : +601133526043 (Kesha)**_ As we embark on our rapid expansion, we are eagerly seeking talented individuals to join our team as **Team Leader (Mandarin Support) **to provide unrivalled support to...

  • Team Leader

    5 months ago


    Sungai Petani, Malaysia SummitNext Technologies Sdn Bhd Full time

    **We are SummitNext Technologies Sdn. Bhd., a BPO and Technology Solutions provider located in Selangor, where innovation meets excellence.** - **Whatsapp details : +601133526043 (Kesha)**_ As we embark on our rapid expansion, we are eagerly seeking talented individuals to join our team as **Team Leader (Mandarin Support) **to provide unrivalled support to...

  • Solar Plant Manager

    4 months ago


    Sungai Petani, Malaysia Leader Energy Holding Berhad Full time

    **Company Overview** Leader Solar Energy Sdn Bhd is part of the Power Division under the Leader Energy Group. The Company currently own power assets (generation and transmission) in Cambodia, Vietnam and Malaysia, and are committed to an expansion programme, which visualizes an increased ownership of power assets in the ASEAN region. Leader Solar Energy...

  • Shift Team Leader

    5 months ago


    Sungai Buloh, Malaysia Talent Houz Consulting & Services Full time

    Job Title: Shift Team Leader Industry: Glass manufacturing Location: Sungai Buloh **About the Job** This role will need to lead the team to ensure that team targets and objectives are met in all aspects of the business, whilst promoting and monitoring the process of continuous improvement. **Responsibilities**: - To actively lead the team to guarantee...

  • Shift Team Leader

    4 months ago


    Sungai Buloh, Malaysia Talent Houz Consulting & Services Full time

    Job Title: Shift Team Leader Industry: Glass manufacturing Location: Sungai Buloh **About the Job** This role will need to lead the team to ensure that team targets and objectives are met in all aspects of the business, whilst promoting and monitoring the process of continuous improvement. **Responsibilities**: - To actively lead the team to guarantee...


  • Sungai Buloh, Malaysia Reeracoen Malaysia Full time

    **Overview**: **Salary**: 5,000 MYR ~ 6,500 MYR**Industry**: Manufacturing(Other)- To actively lead the team to ensure that team targets and objectives are met in all aspects of the business, whilst promoting and monitoring the process of continuous improvement. - To provide, as practicably as possible, a safe and healthy working environment, implementing...

  • Shift Leader

    4 months ago


    Sungai Buloh, Malaysia Talent Houz Consulting & Services Full time

    Job Title: Shift Leader Industry: Automotive Glass Industry Location: Sungai Buloh **About the Job** This role will need to lead the team to ensure that team targets and objectives are met in all aspects of the business, whilst promoting and monitoring the process of continuous improvement. **Responsibilities**: - To actively lead the team to guarantee...

  • Line Leader

    5 months ago


    Sungai Buloh, Malaysia Yanling Natural Hygiene Sdn Bhd Full time

    **RESPONSIBILITY**: 1. To be able to be a strong team leader with excellent communication skill. 2. To ensure the production target and problem solving. 3. To control manpower and material. 4. To maintain GMP, ISO22000 system. 5. To liaise with superior to resolve any problem online. 6. To lead or supervise a group of operators. 7. To monitor the...

  • Line Leader

    5 months ago


    Sungai Buloh, Malaysia Yanling Natural Hygiene Sdn Bhd Full time

    RESPONSIBILITY: 1. To be able to be a strong team leader with excellent communication skill. 2. To ensure the production target and problem solving. 3. To control manpower and material. 4. To maintain GMP, ISO22000 system. 5. To liaise with superior to resolve any problem online. 6. To lead or supervise a group of operators. 7. To monitor the...

  • Assistant Line Leader

    5 months ago


    Sungai Buloh, Malaysia Yanling Natural Hygiene Sdn Bhd Full time

    RESPONSIBILITY: 1. To assist able strong team leader with excellent communication skill. 2. To assist ensure the production target and problem solving. 3. To assist control manpower and material. 4. To assist maintain GMP, ISO22000 system. 5. To assist liaise with superior to resolve any problem on line. 6. To assist lead or supervise a group of...

  • Operations Assistant

    5 months ago


    Sungai Petani, Malaysia DrMos Healthcare Sdn Bhd Full time

    Operate and control machinery and equipment according to established procedures and guidelines. Conduct quality checks on products to ensure they meet specified standards. Follow safety protocols and maintain a clean and safe work environment. Maintain accurate production records and documentation. Collaborate with team members and communicate effectively to...

  • Operations Assistant

    4 months ago


    Sungai Petani, Malaysia DrMos Healthcare Sdn Bhd Full time

    Product formulation - Operate and control machinery and equipment according to established procedures and guidelines. - Conduct quality checks on products to ensure they meet specified standards. - Follow safety protocols and maintain a clean and safe work environment. - Maintain accurate production records and documentation. - Collaborate with team members...

  • Rider/dispatcher

    5 months ago


    Sungai Petani, Malaysia INSTAPAY TECHNOLOGIES SDN. BHD Full time

    Relaying information such as work orders - Using telephones, two-way radios or text messages to contact employees or customers. - Speaking with supervisors or customers to deliver the item that need to be delivered - Preparing daily work such as schedules - Preparing work orders or receiving work orders from team leader. - Being in charge of communications...

  • Assistant Architect

    4 months ago


    Sungai Petani, Malaysia OIB SERVICES SDN BHD Full time

    i. Able to review drawings from consultants and use that information to come up with the best possible solutions for the project assigned. ii. Assist where required in the co-ordination of the internal design team / eternal department to conclude detail design in preparation. iii. Liaise, where appropriate, with members of the external team and other...


  • Sungai Petani, Malaysia Asbenz Motors Sdn Bhd Full time

    Job Responsibilities:- To conduct maintenance service in accordance to allocation by Workshop Team Leader. To conduct major maintenance or repair in accordance to respective skill level and training matrix. To conduct electrical and mechanical diagnostic troubleshooting. To assist Service Advisor in inspection. To ensure job carried out using appropriate...


  • Sungai Petani, Malaysia Ninja Van Full time

    Ninja Van is a tech-enabled logistics company on a mission to provide hassle-free delivery services for businesses of all sizes across Southeast Asia. Launched in 2014, we started operations in Singapore and have become the region's largest and fastest growing last-mile logistics company, partnering with over 35,000 merchants and delivering more than 1,000...

  • Associate Consultant

    5 months ago


    Sungai Buloh, Malaysia Al isra Group ( Aiman Team) Full time

    Al Isra Group adalah sebuah Premier ALC Bumiputera terbesar Di Malaysia. Al Isra Mempunyai 28 branch di seluruh malaysia di mana Al Isra ditubuhkan daripada tahun 2006 sehingga kini semakin berkembang maju dalam industri takaful. Al Isra juga telah melahirkan ramai associates consultant yang berjaya di bawah kendaliannya. Di bawah ini adalah beberapa manfaat...


  • Sungai Petani, Malaysia Asbenz Motors Sdn Bhd Full time

    Job Responsibilities:- To conduct maintenance service in accordance to allocation by Workshop Team Leader. To conduct major maintenance or repair in accordance to respective skill level and training matrix. To conduct electrical and mechanical diagnostic troubleshooting. To assist Service Advisor in inspection. To ensure job carried out using appropriate...


  • Sungai Petani, Malaysia INDUSTRIAL QUALITY MANAGEMENT SDN BHD Full time

    Responsibilities 1. The report the Head of Department (Development) on all development matters. 2. To be apart of APQP team for development of new project with assist Project Leader by providing technical assistant & verification for new product. 3. To joint new tooling trial for verify part and tooling condition, part accuracy and confirmation to the...