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Service Quality Improvement Lead

2 weeks ago

Klang, Selangor, Malaysia DHL Supply Chain Full time

We are Great Place To Work certified and committed to creating a positive and productive work environment.

Requirements

You should have a strong interest in IT Service Management with good aptitude on service management and delivery and be ready to be part of a team to support regional migration/rollout programs.

You should have strong communication skills, be able to work independently in a highly matrix organization, and be ready to take part in technical discussions and work with different stakeholders varying from global, regional to countries and with suppliers too.

Competencies and Experience
  1. Experience of IT Service Management and ITIL operational deployment for 3+ years
  2. Experience of communicating at a senior level, influencing and driving direction/change initiatives in complex environments
  3. Ability to link Service Management measures to strategic goals of the business
  4. IT, business, and supply chain credibility
  5. Self-starter, self-motivator, highly resilient
  6. Strong, confident communication and influencing skills
  7. Highly developed collaboration and teamwork skills
  8. Experience of presenting to large audiences
  9. Experience in people management and motivating across a matrix of teams
  10. Multicultural awareness
  11. Fluent in English; other languages would be desirable