Security Systems Engineer

3 days ago


Johor Bahru, Johor, Malaysia Convergint Full time

About Convergint

Convergint is a leading global systems integrator dedicated to achieving service excellence. Our collaborative approach with partners and manufacturers enables us to provide a wide array of solutions to enterprise customers. What sets us apart is our unique culture, which is shaped by our unwavering commitment to our Values and Beliefs.

The Role

We are looking for an enthusiastic, results-driven, and customer service-oriented technical support (presales) to join our Southeast Asia team. The position is responsible for presales support to our sales team, maintaining a high level of customer satisfaction.

Key Responsibilities

  • Provide technical consultation, system design, and system solutions for all sales/SAM for SEA projects.
  • Pre-sales activities support including site survey, client meetings, technical presentations, system demos, etc.
  • Ensure all the system configurations and quotes are accurate for the SEA region.
  • Provide technical training for the SEA sales team and technical team.
  • Provide after-sales technical support (project/CS) if any PM/engineer needs help.
  • Prepare customer training materials and deliver professional customer training.
  • Attend internal training and improve skills.

Requirements

  • Minimum 3 years or above related working experience in security, electronic, or small electronic project implementation and commissioning, preferably in a multinational environment.
  • Basic IT knowledge in security hardware, network, and database.
  • Familiarity with security access control systems, CCTV, and alarm system products/systems is an advantage.
  • Candidates with a technical presales background will have an advantage.
  • Good communication and coordination skills.
  • Client service-oriented and quick learner.


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