Technical Service Ambassador

14 hours ago


Kuala Lumpur, Kuala Lumpur, Malaysia TDCX Full time

TDCX is seeking a highly motivated and technically skilled Technical Service Ambassador to join our team. As a technical expert, you will be responsible for providing technical support to customers through various communication channels, including phone, email, chat, and social media.

About the Role

This is an exciting opportunity to work with a world-leading technology brand, providing technical support to customers and helping them resolve their technical issues in a timely and efficient manner.

You will be working closely with our Premium Technology Company Account to deliver exceptional customer experiences, addressing customer concerns, and providing accurate information to ensure customer satisfaction.

Responsibilities
  1. Provide technical support to customers via various communication channels.
  2. Help customers resolve technical issues by offering solutions and resources.
  3. Liaise with partners and departments to achieve resolution and good customer experience.
  4. Stay informed about company products, services, and policies.

As a key member of our team, you will have the opportunity to grow and develop your skills in a fast-paced environment. If you have a passion for delivering exceptional customer service and a willingness to learn, we encourage you to apply for this role.


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