Financial Services Ambassador

1 day ago


Kuala Lumpur, Kuala Lumpur, Malaysia Tbwa ChiatDay Inc Full time

We are seeking a Financial Services Ambassador to join our team at Axi. As a Client Services Specialist, you will be responsible for delivering exceptional customer service and ensuring client satisfaction.

Your key responsibilities will include:

  • Delivering personalized support and addressing clients' inquiries, concerns, and requests in a timely, empathetic, and professional manner.
  • Proactively managing and following up on clients' inquiries and complaints in accordance with established internal policies and department SOPs.
  • Performing trade investigation/validation/affirmation for MT4.
  • Escalating any cash adjustments required and compliance issues.

The ideal candidate will have:

  • Proven experience in a customer service role, preferably within the financial services industry.
  • Excellent communication and interpersonal skills with the ability to empathize with clients.
  • Fluent Portuguese and excellent command of the English Language. Fluent Spanish will be considered as an advantage.
  • Strong problem-solving abilities and a keen attention to detail.


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