Platform Quality Strategist

2 weeks ago


Petaling Jaya, Selangor, Malaysia GrabTaxi Holdings Pte. Ltd. Full time

About Us: At Grab, we're driven by a passion for creating seamless experiences for our users.

We're passionate about harnessing the power of technology and AI to empower everyone in Southeast Asia.

The Platform Quality & Experience team is at the heart of our operations, ensuring that every interaction is smooth and consistent.

This team is responsible for maintaining and improving the experience of users on our platform.

In this role, you'll work closely with stakeholders to drive project rollouts across teams, ensuring they meet quality standards and enhance user experience.

This involves adopting a strategic lens in carrying out tasks, involving planning, envisioning, and executing initiatives that improve the platform quality and user experience over both the immediate and long term.

Key Responsibilities:

  1. Driving project rollouts across teams, ensuring they meet quality standards and enhance user experience.
  2. Providing analytical insights and ensuring a superior user experience across all facets of the Grab platform.
  3. Undertaking a comprehensive analysis of the user journey, including using real-time, on-ground feedback to pinpoint areas for improvement.

What We Look For:

  • A minimum of 5 years' experience in Projects Management, Consulting, Strategy, or as a Business Analyst is highly valued.
  • Exceptional skills in stakeholder management and communication are critical requisites for this role.
  • A proven ability to interpret data, identify gaps within current processes, and devise and implement strategic improvement plans.
  • Proficiency in the use of SQL, Excel, and Google Sheets is necessary for managing and analyzing data effectively.

Benefits:

  • We offer a comprehensive benefits package that includes Term Life Insurance and Medical Insurance.
  • We provide a flexible benefits program called GrabFlex, allowing you to create a package that suits your needs and aspirations.
  • We offer parental and birthday leave, and give back to your communities through LASA volunteering leave.
  • We have a confidential Grabber Assistance Programme to guide and uplift you and your loved ones through life's challenges.
  • We offer flexible work arrangements such as differentiated hours.

We Stand For:

We're committed to building an inclusive and equitable workplace that enables diverse Grabbers to grow and perform at their best.



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