Customer Experience Manager

7 days ago


Penang, Malaysia A&W (Malaysia) Sdn Bhd Full time

We are looking for a Customer Experience Manager to join our team at A&W (Malaysia) Sdn Bhd. The ideal candidate will have a passion for delivering exceptional customer experiences, strong communication skills, and the ability to lead and motivate a team.

Key Responsibilities
  • CUSTOMER EXPERIENCE: Deliver exceptional customer experiences through prompt and courteous service.
  • TEAM LEADERSHIP: Lead and develop a team of customer-facing staff to ensure that they are equipped to provide exceptional service.
  • COMMUNICATION: Communicate effectively with customers, team members, and other stakeholders to ensure seamless interactions.
  • PROBLEM-SOLVING: Respond promptly to customer complaints and feedback, and take proactive steps to resolve issues.
  • CONTINUOUS IMPROVEMENT: Identify areas for improvement and implement changes to enhance customer satisfaction and operational efficiency.


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