Regional Service Operations Manager
7 days ago
Job Description
We are seeking a highly skilled Regional Aftersales Manager to oversee and ensure that service activities at dealer locations adhere to company standards. This role will be responsible for evaluating spare parts operations at dealerships, supervising dealerships to deliver exceptional service experiences, and assessing dealership readiness in aftersales operations.
Responsibilities
- Evaluate and improve service efficiency at dealerships.
- Develop comprehensive business plans aligned with company objectives.
- Identify training needs for dealership staff and implement technical and non-technical training programs.
- Utilize report findings to provide improvement recommendations and analysis to management.
Qualifications
- Bachelor's degree in Business Administration or related field.
- Strong background in After Sales with proven track record in the OEM/IAM field.
- Profound understanding of dealership operations and service standards.
- Commercial and aftersales acumen with strong communication and presentation skills.
- Language Proficiency: Fluency in English, Bahasa Malaysia, and Mandarin due to business requirements.
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