Operations and Support Specialist for Clinical Applications

6 days ago


Klang, Selangor, Malaysia Arcondis Group Full time
About the Job

Arcondis Group is a dynamic life sciences consulting firm that values innovation and customer satisfaction. We are seeking a talented Clinical Operations Application Support Specialist to join our team and contribute to our success.

Job Description

In this role, you will be responsible for providing technical support to key users for Veeva clinical operations platforms, including business functional operations, high-level data analytics, and change management.

You will also lead Operational Change & Configuration Management, including system updates and validation processes, and support system data management activities such as master data management.

  • Responsibilities:
  • Provide application support to key users for Veeva clinical operations platforms.
  • Manage Incident Management, Service Request support, and Problem Management to resolve issues efficiently.
  • Lead Operational Change & Configuration Management, including system updates and validation processes.
  • Serve as a technical liaison between operative master data handling, business units, and regulatory units.


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