Production Support and User Experience Expert

2 weeks ago


Kuala Lumpur, Kuala Lumpur, Malaysia DayOne Full time
Role Summary

DayOne is seeking a Production Support and User Experience Expert to manage the production support operations team and ensure the stability, efficiency, and performance of SAP systems.

Key Responsibilities:

  • Manage the corporate IT systems, including SAP, Microsoft Power, and related systems, to ensure their stability, availability, and reliability.
  • Oversee the incident management process, ensuring timely resolution of technical and user issues and minimizing business disruptions.
  • Lead root cause analysis and implement corrective actions to prevent recurring issues.
  • Develop and enforce standard operating procedures (SOPs) to ensure effective and consistent technical and user support.

Requirements:

  • Bachelor's degree in information technology, computer science, business administration, or a related field.
  • Minimum of 8 years of experience in SAP production support, with at least 5 years in a management role.
  • Strong understanding in SAP system design, integration, and support operations.
  • Excellent leadership and stakeholder management skills.
  • Excellent analytical, problem-solving, and communication skills.


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