Senior Manager, End User Experience

5 days ago

Kuala Lumpur, Kuala Lumpur, Malaysia AIA Hong Kong and Macau Full time
Senior Manager, End User Experience

Apply locations Kuala Lumpur, AIA Digital+ Malaysia time type Full time posted on Posted Yesterday job requisition id JR-53475

Are you ready to shape a better tomorrow?

AIA Digital+ is a Technology, Digital and Analytics innovation hub dedicated to powering AIA to be more efficient, connected and innovative as it fulfills its Purpose to help millions of people across Asia-Pacific live Healthier, Longer, Better Lives.

If you are hungry and driven to play an active role in shaping a better tomorrow, we want to hear from you. Because the work we do at AIA Digital+ makes a difference in the lives of millions of people, every day. We will equip you with the critical skills, tools and technology, and endless opportunities to learn, contribute and thrive in a dynamic and exciting environment.

If you want to shape a brighter future at AIA Digital+, please read on.

About the Role

The position is responsible for the end user technology globally within AIA's 18 local Business Units. He/She will be responsible for defining the target state as well as building and supporting the end user technology used within AIA with a focus on enhancing end user experience and global adoption.

Roles and Responsibilities

  • Managing end user related technologies supporting 18 LBUs including Windows OS build management, patching using SCCM and Intune, Hard Disk Encryption, AD GPO management, etc.
  • Responsible for modern device management Intune solution for 45K+ devices across AIA to simplify and centralize the device management.
  • Engineering and managing global build standards for Windows, IOS and Android across the organization, including OS config and software security using SCCM and Intune.
  • Engineering and manage central app store for AIA and Microsoft applications.
  • Be the focal point for incidents, problems and change within the remit.
  • Ensure all AIA workstations are built and operate within AIA standard and governance framework.
  • Define effective management process and cycle for Windows based end user devices.
  • Define and maintain effective patching mechanism inclusive of AIA computers within or outside our network.
  • Leading the process to select the desktop/laptop hardware for AIA group and work with selected vendor for model change.
  • Promoting collaboration among EUT and EUS groups among AIA LBUs.
  • Explore the deployment of new technology into the end user technology space such as VDI, etc.
  • Participates in the valuation and acceptance of deliverables and project outputs based on agreed acceptance criteria, best practices, and technology standards.

Minimum Job Requirements:

  • More than 12 years of experience on end user technologies including Microsoft SCCM, Intune, GPO, workstation OS build, Windows patching, etc.
  • At least 5 years' experience as leader of regional team.
  • Deep knowledge on Windows11 and Office 365, BitLocker Disk encryption.
  • Deep knowledge of end user hardware (Lenovo, etc.).
  • General knowledge of Active Directory, LDAP, DNS, DHCP, etc.
  • Effective verbal and written communication across all levels within an organization.
  • Experience working in a team-oriented, collaborative environment.

Build a career with us as we help our customers and the community live healthier, longer, better lives.

You must provide all requested information, including Personal Data, to be considered for this career opportunity. Failure to provide such information may influence the processing and outcome of your application. You are responsible for ensuring that the information you submit is accurate and up-to-date.

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