Boutique Store Director

1 week ago


Kuala Lumpur, Kuala Lumpur, Malaysia LVMH Group Full time

LVMH Group is seeking a Boutique Store Director to lead our team and drive business growth. This role will be responsible for managing the day-to-day operations of the boutique, including sales, customer service, and staff management.

Main Objectives
  • Drive sales growth by setting clear goals and objectives for the team and implementing effective sales strategies
  • Provide coaching and development opportunities to team members to enhance their skills and performance
  • Improve customer satisfaction by delivering exceptional service and building strong relationships with clients

Sales and Business Development

  • Develop and implement strategies to drive sales growth and increase revenue
  • Build and maintain strong relationships with key stakeholders, including VVICs clientele and other important partners

Team Leadership and Management

  • Coach and develop team members to achieve individual and collective objectives, through regular meetings, training sessions, and performance feedback
  • Plan and manage the monthly roster for all staff, ensuring adequate coverage and maintaining a positive work environment

Inventory Management and Control

  • Oversee inventory management to ensure accuracy and optimize stock levels, minimizing discrepancies and waste
  • Implement efficient inventory systems and processes to drive business growth and improve customer satisfaction

Visual Merchandising and Store Appearance

  • Oversee the overall appearance and maintenance of the boutique, ensuring visual merchandising guidelines are followed and aligned with the Chaumet brand concept

Operational Efficiency and Effectiveness

  • Oversee boutique operations, including invoicing, daily sales, reconciliation reports, management reports, and cash management
  • Implement and support all security procedures and measures to maintain a secure and organized working environment

Requirements and Qualifications

The ideal candidate will possess strong leadership and interpersonal skills, with a proven track record in retail operations at a managerial level. A minimum of 8 years' experience in the jewelry or high-end luxury retail industry is required. The successful candidate will be a results-driven individual with a strong sales focus, exceptional customer service capabilities, and a creative problem-solving approach.



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