Business Support Specialist
5 days ago
Company Overview
OCBC Bank, a leading financial institution in Malaysia, is seeking an experienced Administrative Coordinator to join our Business Service Centre team. As an Admin & Support Officer, you will play a vital role in supporting the operational efficiency of our contact centre.
Job Description
The ideal candidate will possess strong organizational skills, attention to detail, and a commitment to providing excellent customer service. Key responsibilities include administrative support, reporting and analysis, team support, and compliance with company policies and procedures.
Key Responsibilities:
- Administrative Support:
- Manage daily office operations, including ordering supplies, maintaining equipment, and overseeing facility maintenance.
- Serve as the first point of contact for visitors or vendors.
- Reporting and Analysis:
- Provide support in preparing reports and presentations, ensuring accuracy and adherence to deadlines.
- Team Support:
- Provide comprehensive administrative support to the team, including scheduling meetings, coordinating travel arrangements, and preparing materials for meetings.
- Compliance and Procedures:
- Ensure compliance with company policies, procedures, and industry regulations.
- Timely escalation of system application issues and follow-up till resolved.
Requirements:
- Possess a degree or equivalent experience.
- Strong organizational and multitasking skills with attention to detail.
- Excellent verbal and written communication skills.
- Proficient in Microsoft Office Suite (Word, Excel, PowerPoint).
- Ability to work effectively in a fast-paced environment and adapt to changing priorities.
- Strong problem-solving skills and a customer-focused mindset.
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