Business IT Support Specialist

6 days ago


Cyberjaya, Selangor, Malaysia DHL Germany Full time

We are looking for a skilled Technical Advisory Professional to join our DHL Germany team. As a Technical Advisory Professional, you will be responsible for providing technical advice and guidance to our development team.

About the Role

In this role, you will work closely with our development team to enhance existing workflows and provide second/third level day-to-day operation support. You will also investigate incidents that were not resolved in lower support levels and collaborate with other IT support teams and specialists to troubleshoot issues related to firmware bugs, vulnerabilities, and other technological challenges.

Additionally, you will communicate with vendors to resolve technical issues and work as one with the development team to enhance existing workflows. You will understand customer requirements, present concepts and proposals, provide updates on deliverables, and negotiate issue resolution when needed.

The ideal candidate should have a strong background in .NET Framework 4.5 & above, C# 6.0 & above, Entity Framework (ORM), Windows WCF (REST/SOAP), WebAPI (REST), HTML/CSS, Javascript, JQuery, SQL. Experience with DBMS such as MS SQL Server 2022 & above, middleware like IBM MQ, SSIS (ETL), SSRS (BI), and tools like Visual Studio 2022 & above, SSMS, SOAP UI, Chrome/Edge, GitHub, Jira, QTest is highly desirable. Familiarity with OpenText (MBPM), JQWidgets, Telerik UI, .NET Core 6 & above, Postgres, Kubernetes, Docker, Jenkins/UCD, SonarQube, Microsoft Azure, Dev(Sec)Ops is also an advantage.



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