Customer Service Representative

4 days ago


Johor Bahru, Johor, Malaysia ILT Optics (M) Sdn. Bhd. Full time
Job Description

We are seeking a highly motivated and customer-focused individual to join our team as a Customer Service Representative. As a key member of our customer support team, you will be responsible for handling inquiries and resolving issues through various channels.

The successful candidate will have excellent communication skills, both written and verbal, and be able to provide exceptional customer service in a fast-paced environment.

  • HANDLING INQUIRIES AND RESOLVING ISSUES – Interact with customers through various channels (Phone to answer calls, provide information, and resolve any problems or complaints).
  • PROVIDING SUPPORT – Assist customers in using products/services effectively, troubleshooting technical issues, and guiding them through processes such as placing orders or making returns.
  • CREATE ORDER IN SYSTEM – Help customers to place orders in the system.

Key Responsibilities:

  1. Respond to customer inquiries in a timely and professional manner.
  2. Resolve customer complaints and issues efficiently.
  3. Provide product information and recommendations to customers.
  4. Process customer orders and returns.


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