Customer Service Representative

2 days ago


Johor Bahru, Johor, Malaysia Jubin BMS Full time
Job Description

We are seeking a dedicated and skilled Customer Service Executive to join our team at Jubin BMS.

This role requires working 5.5 days per week, with an alternate Saturday off, and being based at Tebrau III.

  • Process orders, forms, applications, and requests efficiently.
  • Coordinate with customers to ensure timely delivery schedules and maintain high customer satisfaction levels.
  • Perform daily general sales and administrative tasks, maintaining a well-organized filing system.
  • Collaborate with the quality department, related departments, and customers to resolve customer complaints effectively.
  • Communicate effectively with new and existing clients, suppliers, and colleagues as necessary.
  • Provide valuable feedback on the efficiency of the customer service process.
  • Contribute to preparing marketing materials, such as tiles and sanitary wares samples for presentations or workshops.
  • Undertake additional tasks instructed by superiors.

Requirements:

  • Respond promptly to customer inquiries.
  • Minimum 2 years of experience in documentation and customer service.
  • Minimum Diploma in Business Administration.
  • Proficiency in computer literacy is essential.
  • Possess own transportation.


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