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Digital Services Manager

1 week ago

Selayang Municipal Council, Malaysia qode Full time

About Us

Qode is a forward-thinking marketing technology company that bridges the physical and digital worlds to deliver innovative, data-driven solutions.

We leverage cutting-edge technology to enhance brand engagement and revolutionize marketing campaigns across various regions. Our expertise spans interactive digital media, IoT solutions, and experiential marketing.

Role Overview

We are seeking a Client Servicing Manager - Digital to join our team in Kuala Lumpur. This full-time hybrid role offers flexibility for remote work. The ideal candidate will play a critical role in managing client relationships, ensuring project success and client satisfaction, and collaborating with our programming and creative teams to deliver high-quality solutions on time.

Key Responsibilities:

  • Serve as the primary point of contact for clients, managing expectations and ensuring customer satisfaction.
  • Collaborate closely with the programming team to ensure timely delivery of digital projects.
  • Facilitate clear and effective communication between clients and internal teams.
  • Identify client needs and provide tailored solutions to meet business objectives.
  • Manage multiple projects simultaneously, ensuring deadlines are met and quality standards are upheld.
  • Monitor project progress, troubleshoot issues, and provide proactive updates to clients.
  • Build and maintain strong relationships with clients to promote long-term partnerships.

Required Skills and Qualifications:

  • 2-3 Years Of Experience
  • Proficient in English and Mandarin
  • Strong Client Services and Client Relations skills.
  • Proven track record in Customer Satisfaction and Effective Communication.
  • Ability to work collaboratively in a team environment and independently when required.
  • Strong interpersonal and problem-solving skills.
  • Understanding of tech and digital concepts is a plus.
  • Experience In The Marketing Or Digital Industry Is Preferred.
  • Project management experience is a bonus.