Regional Operations Director, Southeast Asia
6 days ago
About Grok Global Services
We are a professional services firm dedicated to the international education sector. With offices across Southeast Asia, China, and India, we support over 80 institutions worldwide.
Our services include deploying in-country representatives, supporting recruitment and partnership development, and offering digital marketing solutions. We extend the international teams of higher education institutions into the world's most important education markets.
The Role
This role focuses on ensuring client success, providing engagement management for regional staff, and fostering operational excellence in support of our mission. The ideal candidate will bring strategic vision, hands-on leadership, and a passion for driving international education forward.
Key Responsibilities:
- Work closely with the Director, Southeast Asia, to establish a strong brand among external stakeholders, and engage with various stakeholders in the higher education industry.
- Help develop our role in the student recruitment ecosystem across different channels and define the state of the art.
- Assist the Director, Southeast Asia in leading our Southeast Asia operations, fostering a strong, positive organizational culture.
- Monitor regional compliance and the regulatory landscape to ensure local compliance.
- Identify opportunities for operational improvements and implement best practices in student recruitment and partnership development.
- Work closely with the Director, Southeast Asia, and Manager - Administration, to ensure facilities are professionally maintained.
Engagement Management and Team Oversight:
- Provide professional and pastoral supervision for local staff.
- Foster a strong, positive work culture for a mixture of office and remote-based staff.
- Implement local staff training and development initiatives.
- Support hiring, onboarding, and induction of new staff aligned with client needs.
- Mentor team members, fostering their growth and ensuring a cohesive work culture.
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