Security Operations Support Specialist

5 days ago


Kuala Lumpur, Kuala Lumpur, Malaysia Ensign InfoSecurity Full time

Job Summary

We are seeking a highly skilled Security Operations Support Specialist to join our team at Ensign InfoSecurity. This role plays a key part in supporting focus accounts by managing service requests, working closely with internal teams, and maintaining strong relationships with clients.

This specialist will be responsible for process management, tracking, and follow-up on standard and non-standard service requests, ensuring smooth processing and timely closure. They will also provide proactive updates to customers on the status of their requests.

The ideal candidate will have a strong understanding of service request processes and customer engagement. They will possess excellent communication skills, attention to detail, and problem-solving abilities. Proficiency in Microsoft Excel, CRM tools, and business reporting is required.

Main Responsibilities
  1. Service Request Management
  • Manage service requests from receipt to resolution, ensuring compliance with internal policies and customer agreements.
  • Track and follow up on requests to ensure timely closure, escalating any delays or roadblocks as necessary.
  • Maintain accurate records of service requests, approvals, and associated documentation.
Trending Analysis & Reporting
  • Analyze patterns in service requests to identify common issues or bottlenecks, providing insights to improve service efficiency and customer experience.
  • Prepare reports on SR performance, aging reports, and turnaround times for internal review.
Process & Documentation Support
  • Ensure all service requests comply with internal policies and customer agreements.
  • Maintain updated process documents and SOPs related to service request management.


  • Kuala Lumpur, Kuala Lumpur, Malaysia BID Operations Part time

    Job OverviewBID Operations is seeking a skilled and organized Financial Operations Specialist to support the processing of withdrawal payments with third-party Payment Service Providers (PSPs). The successful candidate will possess strong analytical skills, attention to detail, and excellent communication abilities.Key ResponsibilitiesProcess withdrawal...


  • Kuala Lumpur, Kuala Lumpur, Malaysia BID Operations Full time

    BID Operations is seeking a highly organized and detail-oriented individual to fill the role of Sales Operations Associate.Responsibilities:The Sales Operations Associate will be responsible for managing sales-related documents, organizing leads data, and providing support to sales teams. This includes implementing checklists and standard operating...


  • Kuala Lumpur, Kuala Lumpur, Malaysia BID Operations Part time

    Job SummaryThe Transaction Support Officer will provide essential support to the payment processing team at BID Operations. This role requires strong analytical skills, attention to detail, and excellent communication abilities.Main ResponsibilitiesSupport the payment processing team by assisting in the preparation of transaction remittances and data entry...

  • Security Specialist

    2 days ago


    Kuala Lumpur, Kuala Lumpur, Malaysia Crypto Full time

    Crypto is seeking an experienced security professional to join our Global Cybersecurity Services Team as a security specialist. In this role, you will be responsible for enhancing our security technology stack, building AI-driven security automation workflows, and contributing to security operations.Our team is building a modern, multi-cloud,...


  • Kuala Lumpur, Kuala Lumpur, Malaysia Demant Polska Full time

    We are looking for a skilled colleague with expertise in Microsoft Sentinel and threat hunting techniques to join our IT Security Operations team. As an IT Security Operations Specialist, you will play a crucial role in ensuring the security of our global networks, systems, and data. You will be responsible for maintaining and monitoring security controls,...


  • Kuala Lumpur, Kuala Lumpur, Malaysia Crypto Full time

    Specialist, Cloud Security Detection & ResponseCrypto.com seeks an intermediate level security specialist to join its Global Cybersecurity Services Team.The role will be engaged in enhancing the company's security technology stack, building AI driven security automation workflows and contributing to security operations.We are building a modern, multi-cloud,...


  • Kuala Lumpur, Kuala Lumpur, Malaysia Ensign InfoSecurity Full time

    Job SummaryEnsign InfoSecurity seeks a motivated and detail-oriented IT Security Specialist L2 to join our team. The successful candidate will have a strong background in security engineering and operations support, with experience in vulnerability management and deployment of vulnerability management solutions.Main ResponsibilitiesVulnerability Management:...


  • Kuala Lumpur, Kuala Lumpur, Malaysia MATCHLINK SDN BHD Full time

    WP. Kuala Lumpur, Federal Territory of Kuala Lumpur, MalaysiaSecurity Systems SpecialistMATCHLINK SDN BHD WP. Kuala Lumpur, Federal Territory of Kuala Lumpur, Malaysia1 week ago Be among the first 25 applicantsDirect message the job poster from MATCHLINK SDN BHDRecruiter | Talent Scout | People Enthusiastic | HRSecurity Systems Specialist (Telecommunications...


  • Kuala Lumpur, Kuala Lumpur, Malaysia BrainHunters Full time

    Career Overview:BrainHunters is seeking a highly skilled Senior Support Specialist to join our corporate operations team as a Secretary to the CEO. The successful candidate will have a proven track record in providing exceptional support to senior executives, with a focus on delivering high-quality administrative services.The Senior Support Specialist will...


  • Kuala Lumpur, Kuala Lumpur, Malaysia BID Operations Full time

    BID Operations is seeking a highly organized and detail-oriented Sales Operations Associate to join our team.Key Responsibilities:Documentation Management:Manage and organize sales-related documents, ensuring they are easily accessible and stored correctly.Implement checklists and standard operating procedures to maintain operational efficiency.Regularly...


  • Kuala Lumpur, Kuala Lumpur, Malaysia Crypto Full time

    Specialist, Security Engineering & OperationsCrypto.com Kuala Lumpur, Federal Territory of Kuala Lumpur, MalaysiaWe are looking for an intermediate level security specialist to join our Global Cybersecurity Services Team. As part of our modern cybersecurity operating model, the role will be engaged in enhancing our security technology stack, building AI...


  • Kuala Lumpur, Kuala Lumpur, Malaysia Persol Apac Business Support Services Sdn Bhd Full time

    We are seeking a highly skilled and experienced Administrative Support Specialist to join our team at Persol Apac Business Support Services Sdn Bhd in the Federal Territory of Kuala Lumpur, Malaysia.Responsibilities:Core Responsibilities:Oversee daily operation support/administration activities to ensure seamless execution of business operations by meeting...


  • Kuala Lumpur, Kuala Lumpur, Malaysia MATCHLINK SDN BHD Full time

    About the PositionAs a Network Security Specialist, you will play a critical role in ensuring the security and integrity of our electronic systems. You will be responsible for designing, operating, and maintaining these systems to protect against cyber threats.Responsibilities:Configure and maintain security systems, including CCTV, access control, and alarm...


  • Kuala Lumpur, Kuala Lumpur, Malaysia 婵物捨 Full time

    About the RoleThis Operational Support Specialist position is designed to support the efficient operation of our Life and Family Servicing department. The successful candidate will have excellent communication skills and the ability to work effectively in a team environment.Support Life and Family Servicing requests processing and approve up to authority...


  • Kuala Lumpur, Kuala Lumpur, Malaysia Rbtsb Full time

    The role is for a Senior Security Specialist at Reliable Business Technologies Sdn Bhd (RBTSB). The Senior Security Specialist will be responsible for managing Cybersecurity, Physical Security, Network Security, and Information Security protocols such as IAM, oAuth, Sast, Dast, Encryption, API security, Web security, Container Security, Database Security,...


  • Kuala Lumpur, Kuala Lumpur, Malaysia Arvato System Malaysia Full time

    About UsArvato Systems Malaysia is a global IT specialist supporting major companies through Digital Transformation. Our team of 3,300 staff across over 25 locations epitomizes in-depth technology expertise, industry knowledge, and focus on customer requirements.Our MissionWe develop innovative IT solutions, transition our clients into the Cloud, integrate...


  • Kuala Lumpur, Kuala Lumpur, Malaysia Ensign InfoSecurity Full time

    Job DetailsThe Security Operations Engineer role at Ensign InfoSecurity requires a highly skilled professional with experience in security engineering and operations support. The successful candidate will have a strong background in vulnerability management and deployment of vulnerability management solutions.Main ResponsibilitiesVulnerability Management:...

  • Security Engineer

    1 day ago


    Kuala Lumpur, Kuala Lumpur, Malaysia Crypto Full time

    We are seeking a seasoned Cybersecurity Specialist to join our Global Cybersecurity Services Team. As part of our modern cybersecurity operating model, the role will be engaged in enhancing our security technology stack, building AI-driven security automation workflows and contributing to security operations.Key Responsibilities:Threat Monitoring...


  • Kuala Lumpur, Kuala Lumpur, Malaysia Wizlynx Malaysia Sdn Bhd Full time

    Information Security SpecialistWe are seeking an Information Security Specialist to join our team. As a (Senior) Cyber Security Consultant & Penetration Tester, you will be responsible for executing various engagements, conducting advanced hands-on penetration testing beyond automated tool validation.This will involve targets such as network devices,...


  • Kuala Lumpur, Kuala Lumpur, Malaysia Unison Consulting Full time

    We are seeking a highly skilled Network Security Specialist to join our team at Unison Consulting. In this role, you will be responsible for designing and implementing secure network architectures, developing and maintaining secure network protocols, and collaborating with cross-functional teams to identify and resolve CDN/WAF issues.Key...