Financial Services Operations Supervisor

4 days ago


Kuala Lumpur, Kuala Lumpur, Malaysia OCBC Bank Full time
Position Overview

The Financial Services Operations Supervisor at OCBC Bank is responsible for leading the financial services operations team, focusing on efficient processing and optimal customer experience. The successful candidate will be a seasoned professional with expertise in mortgage underwriting and a proven track record of managing high-performing teams.

Key Responsibilities:

  • Evaluate loan applications carefully to ensure data integrity and adherence to guidelines.
  • Foster collaborative relationships with Sales teams to facilitate joint problem-solving.
  • Develop open communication with underwriters and stakeholders to resolve loan file discrepancies.
  • Stay current with banking regulations and adjust processes accordingly.
  • Coordinate post-loan approval tasks, including issuing Letters of Offer and verifying condition fulfillment.
  • Monitor sales defects in loan submissions to enhance team performance.
  • Compose clear and concise rejection letters for customers.
Requirements

Candidates must possess:

  • A minimum of 1-2 years of direct experience in mortgage underwriting.
  • A degree from a recognized institution is required.
  • Exceptional communication skills and a keen eye for detail.
  • Proficiency in Microsoft Office is beneficial.
  • The ability to work effectively in a fast-paced environment with pressing deadlines.


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