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Operational Director

1 week ago

Subang Jaya, Selangor, Malaysia MVC Resources Full time
Job Description

The Head of Operational Strategy will lead the operations team in cultivating a strong sales-driven culture, guiding and coaching Operation Managers and Area Managers to identify skill gaps and development opportunities. They will provide strategic advice and support as needed to ensure retail operations adhere to company policies and procedures while maintaining a customer-first approach.

To drive sales growth and profitability, this leader will implement customer-focused sales strategies, aligning business priorities and targets with the Sales & Operations team. They will stay informed about market trends, competitors, and industry developments to develop forward-thinking retail initiatives.

This role requires effective communication across all levels of the organization to address critical business challenges. The Head of Operational Strategy will optimize stock management through innovative and cost-effective strategies, monitoring weekly stock levels to meet sales and profitability targets.

Responsibilities
  • Lead and cultivate a strong sales-driven culture within the operations team
  • Guide and coach Operation Managers and Area Managers
  • Implement customer-focused sales strategies
  • Develop forward-thinking retail initiatives
  • Optimize stock management