Workforce Management Expert
5 days ago
We are seeking a highly skilled Workforce Management (WFM) professional to join our team at Teleperformance. As a WFM Manager, you will be responsible for developing and implementing efficient workforce management strategies that drive business growth and excellence.
Key Responsibilities- Design and implement accurate volume and staffing forecasts based on historical data and industry trends.
- Collaborate with operations teams to understand client requirements and ensure optimal resource allocation.
- Create and manage employee schedules to meet client service level agreements (SLAs).
- Implement scheduling strategies to optimize staffing levels and maximize productivity.
- Bachelor's degree in Business, Operations Management, or related field.
- Proven experience in workforce management within a BPO environment.
- Strong analytical and problem-solving skills.
- Proficiency in workforce management tools and software.
- Excellent communication and leadership abilities.
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Workforce Management Specialist
1 day ago
Petaling Jaya, Selangor, Malaysia Commerce Access Sdn. Bhd Full timeAbout the RoleCommerce Access Sdn. Bhd. is seeking an experienced Workforce Management Specialist to join our team. As a key member of our operations team, you will be responsible for optimizing workforce levels, improving efficiency, and ensuring that our contact centre operations are aligned with business targets.Key AccountabilitiesDevelop and implement...
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Strategic Workforce Manager
1 day ago
Subang Jaya, Selangor, Malaysia Daythree Business Services Sdn Bhd Full timeJob OverviewWe are seeking an experienced Strategic Workforce Manager to join our team at Daythree Business Services Sdn Bhd. As a key member of our workforce management department, you will be responsible for designing and implementing strategic workforce planning initiatives that drive business growth and efficiency.About the RoleYou will lead the...
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Access Management Expert
1 day ago
Petaling Jaya, Selangor, Malaysia GXBank Full timeWe are looking for an experienced Access Management Expert to join our team at GXBank.The successful candidate will be responsible for maintaining a high level of access control assurance for the Digital bank in the region, while supporting regional operational activities around Digital bank's workforce identity and access management lifecycle.This role...
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Head of Strategic Workforce Planning
2 days ago
Petaling Jaya, Selangor, Malaysia PRASARANA MALAYSIA BERHAD Full timeTalent Management OpportunitiesWe are looking for a Head of Strategic Workforce Planning to lead the development and implementation of workforce planning strategies that support our organization's objectives.Key AccountabilitiesDevelop and implement a comprehensive workforce planning framework that identifies key talent, develops talent, and implements...
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Petaling Jaya, Selangor, Malaysia Sovereign's Capital Full timeAbout UsSovereign's Capital is a leading provider of shared services and business process outsourcing solutions. We help organizations like yours streamline operations, improve efficiency, and reduce costs.Our team of experts has extensive experience in managing complex projects, developing and executing business plans, and leading cross-functional teams to...
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Workforce Planning Specialist
1 day ago
Petaling Jaya, Selangor, Malaysia GrabTaxi Holdings Pte. Ltd. Full timeAbout GrabWe are a leading superapp in Southeast Asia, offering various services such as transportation, food delivery, and more. Our goal is to provide convenient and accessible solutions for people in the region.As a finance professional at Grab, you will be part of a dynamic team that handles accounting and finance transaction processing activities for...
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Financial Controller and Operations Expert
1 week ago
Petaling Jaya, Selangor, Malaysia PERSOLKELLY Workforce Solutions Malaysia Sdn Bhd Full time**Job Description:**We are seeking a highly skilled Senior Executive Finance professional to join our team at PERSOLKELLY Workforce Solutions Malaysia Sdn Bhd.As a key member of our organization, you will be responsible for ensuring compliance with all applicable financial and accounting regulations. You will also provide financial support and analysis when...
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Petaling Jaya, Selangor, Malaysia Grab Full timeAbout the RoleAs part of the CFO's Office, you will play a crucial role in driving financial accuracy, timeliness, and efficiency across all Grab business units. Your responsibilities will include managing workforce planning, SSC key performance indicators (KPI) reporting, and ensuring the smooth transition of work into the SSC.You will report to the Head of...
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Workforce Planning Lead
1 day ago
Subang Jaya, Selangor, Malaysia Daythree Business Services Sdn Bhd Full timeJob SummaryAs a Workforce Planning Lead, you will play a critical role in developing and implementing workforce management strategies that align with business objectives. You will be responsible for analyzing data, identifying trends, and making recommendations to optimize workforce utilization.About the RoleYou will lead the analysis of volume drivers,...
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Workforce Management and Reporting Expert
6 days ago
Petaling Jaya, Selangor, Malaysia Teleperformance Full timeRequired Skills and QualificationsKey Qualifications:Strong analytical skills.Excellent communication and rapport-building skills.Able to take management direction and cascade it to staff.Strong coaching skills.
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Executive Financial Management Lead
1 week ago
Petaling Jaya, Selangor, Malaysia PERSOLKELLY Workforce Solutions Malaysia Sdn Bhd Full time**Job Description:**PERSOLKELLY Workforce Solutions Malaysia Sdn Bhd is seeking a highly skilled Senior Executive Finance to join our team.As a key member of our organization, you will be responsible for managing the full set of accounts, including bank reconciliation, schedules, depreciation, journal entries, and other deliverables required for reporting...
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Event Management Lead
1 week ago
Petaling Jaya, Selangor, Malaysia JOB EXPERT GROUP Full timeAbout the RoleWe are seeking an experienced Event Management Lead to join our team. In this role, you will be responsible for leading and managing event projects from conception to delivery. You will work closely with the project team to ensure that events are executed smoothly, on time, and within budget.The ideal candidate will have a strong background in...
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Staffing and Scheduling Expert
1 day ago
Subang Jaya, Selangor, Malaysia Daythree Business Services Sdn Bhd Full timeBenefitsWe offer a comprehensive benefits package that includes medical cards and medical claims to cover your health expenses. Your performance will be rewarded by incentives based on KPIs that measure engagement and achievement. Trainings are provided to enhance and improve the necessary skills.About the JobWe are seeking an experienced Staffing and...
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Production Management and Safety Expert
1 day ago
Petaling Jaya, Selangor, Malaysia ManpowerGroup Malaysia Full timeJob DescriptionThe Production Management and Safety Expert at ManpowerGroup Malaysia will be responsible for driving operational efficiency and ensuring compliance with safety and quality standards. Key responsibilities include:Developing and implementing training programs for operations personnel to enhance their competence and ensure a safe working...
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Portfolio Management Expert
3 days ago
Petaling Jaya, Selangor, Malaysia Kimberly-Clark Corporation Full timeKimberly-Clark Corporation is a global leader in consumer goods, committed to creating better care for a better world. Our team of experts is dedicated to building and managing iconic brands that make a difference in people's lives.About the RoleWe're seeking a talented Portfolio Management Expert to join our team. As a key member of our leadership team,...
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Account Management Expert
1 day ago
Petaling Jaya, Selangor, Malaysia GrabTaxi Holdings Pte. Ltd. Full timeJoin Our TeamWe're seeking an experienced Account Management expert to join our Small Medium Enterprises (SME) Account Management team!As an Account Manager, you will be responsible for nurturing relationships with SMEs in our food delivery network.You will work closely with restaurant partners to understand their needs, address concerns, and boost...
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Senior Accountant and Business Partner
1 week ago
Petaling Jaya, Selangor, Malaysia PERSOLKELLY Workforce Solutions Malaysia Sdn Bhd Full time**Job Overview:**PERSOLKELLY Workforce Solutions Malaysia Sdn Bhd is looking for a seasoned Senior Executive Finance professional to drive financial excellence across our organization.As a key member of our finance team, you will be responsible for overseeing key administrative activities to ensure the smooth running of the administration function. You will...
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Risk Management and Sales Expert
1 day ago
Petaling Jaya, Selangor, Malaysia Institute of Enterprise Risk Practitioners Full timeAre you a skilled and experienced Risk Management and Sales Expert looking for a new challenge? We are currently seeking a Risk Management and Sales Expert to join our team at the Institute of Enterprise Risk Practitioners. In this role, you will be responsible for developing and maintaining strong relationships with existing clients, identifying new...
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Risk Management Expert
1 day ago
Petaling Jaya, Selangor, Malaysia PEOPLE PROFILERS Full timeKey ResponsibilitiesAs a Risk Management Expert at PEOPLE PROFILERS, your primary focus will be on conducting thorough audits and risk assessments for our clients. This will involve:Developing and implementing effective risk management strategies to mitigate potential risks and ensure compliance with regulatory requirements.Conducting comprehensive reviews...
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Configuration Management Expert
1 day ago
Petaling Jaya, Selangor, Malaysia Grab Full timeAt Grab, we are seeking a seasoned IT professional to fill the role of Configuration Management Expert. This position is critical to the success of our technology infrastructure and requires an individual with extensive experience in managing configuration management databases (CMDBs) and related processes.The ideal candidate will have a deep understanding...