Strategic Workforce Manager
15 hours ago
We are seeking an experienced Strategic Workforce Manager to join our team at Daythree Business Services Sdn Bhd. As a key member of our workforce management department, you will be responsible for designing and implementing strategic workforce planning initiatives that drive business growth and efficiency.
About the Role- You will lead the development and implementation of workforce management strategies to optimize staffing levels, reduce costs, and improve customer satisfaction.
- With a strong background in workforce planning, you will analyze volume drivers, forecast demand, and develop scheduling plans to meet business needs.
- Your expertise in project management will enable you to lead cross-functional teams and collaborate with stakeholders to achieve project objectives.
- Design and implement scheduling and capacity planning to support multiple projects.
- Develop and manage capacity planning tools to accurately forecast customer volume via various channels hourly, daily, and monthly.
- Analyze volume drivers by source, handle time, and root cause to effectively identify event avoidance and contact reduction opportunities.
- Utilize forecasting and staffing information to support contact center operations in terms of seat capacity, work locations, workstations, hardware, etc.
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Head of Strategic Workforce Planning
1 day ago
Petaling Jaya, Selangor, Malaysia PRASARANA MALAYSIA BERHAD Full timeTalent Management OpportunitiesWe are looking for a Head of Strategic Workforce Planning to lead the development and implementation of workforce planning strategies that support our organization's objectives.Key AccountabilitiesDevelop and implement a comprehensive workforce planning framework that identifies key talent, develops talent, and implements...
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Workforce Management Specialist
14 hours ago
Petaling Jaya, Selangor, Malaysia Commerce Access Sdn. Bhd Full timeAbout the RoleCommerce Access Sdn. Bhd. is seeking an experienced Workforce Management Specialist to join our team. As a key member of our operations team, you will be responsible for optimizing workforce levels, improving efficiency, and ensuring that our contact centre operations are aligned with business targets.Key AccountabilitiesDevelop and implement...
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Workforce Planning Lead
15 hours ago
Subang Jaya, Selangor, Malaysia Daythree Business Services Sdn Bhd Full timeJob SummaryAs a Workforce Planning Lead, you will play a critical role in developing and implementing workforce management strategies that align with business objectives. You will be responsible for analyzing data, identifying trends, and making recommendations to optimize workforce utilization.About the RoleYou will lead the analysis of volume drivers,...
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Workforce Management Expert
5 days ago
Petaling Jaya, Selangor, Malaysia Teleperformance Full timeJob OverviewWe are seeking a highly skilled Workforce Management (WFM) professional to join our team at Teleperformance. As a WFM Manager, you will be responsible for developing and implementing efficient workforce management strategies that drive business growth and excellence.Key ResponsibilitiesDesign and implement accurate volume and staffing forecasts...
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Workforce Planning Specialist
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Strategic Financial Leader
7 days ago
Petaling Jaya, Selangor, Malaysia PERSOLKELLY Workforce Solutions Malaysia Sdn Bhd Full timeOverview:PERSOLKELLY Workforce Solutions Malaysia Sdn Bhd is seeking a highly skilled Senior Executive Finance to lead our financial team.
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Strategic Partnership Manager
1 day ago
Subang Jaya, Selangor, Malaysia ZUS Coffee Full timeThis Strategic Partnership Manager role is an exciting opportunity to join the ZUS Coffee team and drive business growth through strategic partnerships.The successful candidate will be responsible for managing partnerships with various brands to drive revenue and brand growth.You will source, negotiate, and manage partnerships with brands in everyday...
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Strategic Growth Manager
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Subang Jaya, Selangor, Malaysia Ninja Van Full timeNinja Van aims to become the go-to logistics company in Southeast Asia, offering hassle-free delivery services to businesses.We have expanded our operations to become the region's largest and fastest-growing last-mile logistics company, partnering with over 35,000 merchants and delivering more than 1,000 parcels every minute across six countries.Our business...
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Strategic Recruitment Manager
5 hours ago
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Workforce Planning and Shared Service Centre Expert
15 hours ago
Petaling Jaya, Selangor, Malaysia Grab Full timeAbout the RoleAs part of the CFO's Office, you will play a crucial role in driving financial accuracy, timeliness, and efficiency across all Grab business units. Your responsibilities will include managing workforce planning, SSC key performance indicators (KPI) reporting, and ensuring the smooth transition of work into the SSC.You will report to the Head of...
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Strategic Business Partner
9 hours ago
Subang Jaya, Selangor, Malaysia ZUS Coffee Full timeThe successful candidate will be responsible for managing key client relationships, analyzing market trends, and collaborating with various teams to drive business success. They will develop and maintain strategic business relationships with assigned major accounts to drive brand awareness and secure profitable business.Key ResponsibilitiesDevelop and...
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Strategic Account Executive
15 hours ago
Subang Jaya, Selangor, Malaysia Tyson Foods Full timeJob Description:The successful candidate will be responsible for creating and executing customer relationship strategies intended to foster favorable business relationships with designated accounts.This includes working closely with customers' designated teams from key departments such as Supply Chain, Quality Assurance, and Menu Management to create...
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Strategic Sales Lead
15 hours ago
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Operations Management Director
15 hours ago
Subang Jaya, Selangor, Malaysia Daythree Business Services Sdn Bhd Full timeAbout UsAt Daythree Business Services Sdn Bhd, we are committed to delivering exceptional customer service and driving business growth through innovative workforce management solutions. We are seeking an experienced Operations Management Director to join our team and lead our workforce management department.About the RoleYou will be responsible for...
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Staffing and Scheduling Expert
15 hours ago
Subang Jaya, Selangor, Malaysia Daythree Business Services Sdn Bhd Full timeBenefitsWe offer a comprehensive benefits package that includes medical cards and medical claims to cover your health expenses. Your performance will be rewarded by incentives based on KPIs that measure engagement and achievement. Trainings are provided to enhance and improve the necessary skills.About the JobWe are seeking an experienced Staffing and...
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Strategic HR Manager
4 weeks ago
Petaling Jaya, Selangor, Malaysia FINDTalents Full time 5,500 - 7,500 per monthJob DescriptionKey Responsibilities:Develop and implement comprehensive HR strategies to drive business growth and success.Collaborate with senior leadership to design and execute HR initiatives that align with the company's vision and objectives.Business Partnerships:Build and maintain strong relationships with department heads and stakeholders to identify...
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Strategic Operations Manager
7 days ago
Petaling Jaya, Selangor, Malaysia Crowe Malaysia PLT Full timeCrowe Malaysia PLT is seeking a highly skilled Chief of Operations to collaborate with our executive leadership team. This role involves driving business growth, developing strategic initiatives, and contributing to the development of new operational strategies.The successful candidate will have a unique opportunity to streamline strategic initiatives,...
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Strategic Account Development Lead
5 days ago
Petaling Jaya, Selangor, Malaysia NielsenIQ Full timeAbout the Team:We are a dynamic and innovative team, committed to reflecting the diversity of our clients, communities, and markets within our own workforce. We value inclusivity and strive to create an environment where everyone feels valued, respected, and empowered to contribute.About the Job:We are seeking a talented Client Growth Specialist to join our...
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Financial Manager
15 hours ago
Subang Jaya, Selangor, Malaysia ManpowerGroup Malaysia Full timeCompany OverviewManpowerGroup Malaysia is a leading provider of innovative workforce solutions and services.
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Strategic Portfolio Manager
5 hours ago
Petaling Jaya, Selangor, Malaysia EPF Malaysia Full timeAbout the RoleThe EPF Malaysia is seeking an experienced Strategic Portfolio Manager to lead our investment efforts in identifying and executing value-creation plans for portfolio companies.As a key member of our team, you will work closely with our Team Lead and Manager to develop and implement strategic plans that drive long-term growth and...