Operations Management Director

14 hours ago


Subang Jaya, Selangor, Malaysia Daythree Business Services Sdn Bhd Full time
About Us

At Daythree Business Services Sdn Bhd, we are committed to delivering exceptional customer service and driving business growth through innovative workforce management solutions. We are seeking an experienced Operations Management Director to join our team and lead our workforce management department.

About the Role
  • You will be responsible for developing and implementing operational strategies to optimize workforce utilization, reduce costs, and improve customer satisfaction.
  • Your expertise in project management will enable you to lead cross-functional teams and collaborate with stakeholders to achieve project objectives.
  • You will ensure clear goals, objectives, and performance standards are established and communicated across all levels within the team and with cross-functional partners.
Key Responsibilities
  1. Design and implement scheduling and capacity planning to support multiple projects.
  2. Analyze volume drivers by source, handle time, and root cause to effectively identify event avoidance and contact reduction opportunities.
  3. Utilize forecasting and staffing information to support contact center operations in terms of seat capacity, work locations, workstations, hardware, etc.


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