Director of Operations Manager

17 hours ago


Petaling Jaya, Selangor, Malaysia Humanly (humanly) Full time
About TaskUs

TaskUs is a leading provider of outsourced digital services and next-generation customer experience to fast-growing technology companies. Our goal is to help our clients represent, protect and grow their brands.

We leverage a cloud-based infrastructure to serve clients in the fastest-growing sectors, including social media, e-commerce, gaming, streaming media, food delivery, ride-sharing, Technology, FinTech and HealthTech. As of today, we have a presence in multiple locations across various countries, with a workforce of over 45,000 employees globally.

The People First culture at TaskUs has enabled us to build a strong team that is dedicated to delivering exceptional results. We prioritize our employees' well-being by offering competitive industry salaries and comprehensive benefits packages.

Director of Operations Role

As a Director of Operations, you will oversee and direct the activities of multiple campaigns, working closely with Operations Managers, Team Leaders and Staff assigned to these programs.

Your key responsibilities will include:

  • Managing a wide range of responsibilities and multitasking with ease and proficiency.
  • Regularly interacting with all company departments, campaign team leaders and the management team.
  • Maintaining an open line of communication between staff and senior management.
  • Managing and staffing operations assigned.
  • Ensuring compliance with all established policies and procedures.

You will also be responsible for developing individual and team goals and implementing plans to achieve objectives.

Requirements

To be successful in this role, you will need:

  • At least 3 years of experience in the related field, preferably director or VP level specializing in BPO Operations and Management or equivalent.
  • Strong computer skills, particularly in using Google Suite applications.
  • A proven track record of meeting and delivering targets.
  • Excellent communication skills, both verbal and written.


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