Service Operations Director

5 days ago


Petaling Jaya, Selangor, Malaysia Hiredly X Full time

Hiredly X is seeking a Service Operations Director to lead our team in ensuring smooth service operations and exceptional customer experiences.

About the Role
  • Lead and manage the service team to drive efficient operations, focusing on delivering high-quality services that meet customer expectations.
  • Develop and implement strategic plans to enhance customer satisfaction, leveraging insights from data analysis and customer feedback.
  • Supervise service processes to ensure compliance with industry standards and quality requirements, maintaining a culture of continuous improvement.
  • Establish and maintain strong relationships with key customers, ensuring their needs are met in a timely and personalized manner.
Key Responsibilities
  1. Train and develop service team members to enhance their professional skills, promoting growth and stability within the team.
  2. Recruit, evaluate, and motivate employees to maintain team efficiency and effectiveness.
  3. Analyze service data and customer feedback to identify opportunities for improvement, implementing necessary measures to drive business results.
  4. Maintain close cooperation with other departments to improve the overall customer experience, fostering a collaborative work environment.

We are looking for a highly skilled professional who can effectively lead our service team, drive business growth, and deliver exceptional customer experiences. If you have a passion for leadership, a keen eye for detail, and a commitment to excellence, we encourage you to apply for this exciting opportunity.



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