Order Management Coordinator
6 days ago
About the Job
- As a Customer Service Officer, you will provide exceptional customer service and sales support to both internal and external customers.
Your Key Responsibilities
- Order to Invoice Process: Manage the Order to Invoice process, including order entry, value-added order entry, follow-up on NCNR orders, and maintaining accurate records.
- Sales Team Support: Provide direct customer contact within Planned Demand and Quality assurance processes, coordinate e-Compass and Forecast Response reports with Infosys, and manage Dropped Part, New Part, and Item Status Change reports.
- Inventory Management: Own the manual inventory sweep process from IPS or consignment, coordinate contract refresh clauses, handle branch service requests, and initiate CARs.
- Quote to Order Objectives: Assist Inside Sales with overall Quote to Order objectives, load SDT quotes under 50 line items, forward quotes in PDF format to Quote Center, and update quote extensions.
Requirements
- Diploma or degree in any field.
- At least 2-4 years of experience in customer service (order management) or buyer from manufacturing industry.
- Excellent communication and interpersonal skills in English.
- Possess added advantage if able to speak Vietnamese for Vietnam market support.
- Proficient with Microsoft office software's, especially Excel (Pivot, VLOOKUP).
- Customer-service oriented, analytical, and problem-solving mindset.
- Self-motivated and ability to prioritize tasks with sense of urgency.
Benefits
- Competitive financial compensation and solid benefits package.
- Medical Insurance, Life Insurance, Year-end bonus, Performance Bonus, and 5-Day Work Week.
- Growth Opportunities and more.
About Us
Our strategic direction is Five Years Out, bridging the gap between possible and practical technologies.
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