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Store Operations Manager

2 weeks ago

Kuala Lumpur, Kuala Lumpur, Malaysia Simverse Sdn Bhd (Karaku) Full time
Job Summary

We are seeking a highly motivated and experienced Store Operations Manager to lead our retail team. As a key member of our management team, you will be responsible for driving business growth, improving operational efficiency, and delivering exceptional customer experiences.

About the Company

Simverse Sdn Bhd (Karaku) is a leading retailer in the industry, committed to providing high-quality products and services to our customers. We value innovation, teamwork, and customer satisfaction above all else.

Responsibilities
  1. Develop and implement effective inventory management systems to minimize waste and maximize profits.
  2. Analyze sales data to identify trends and opportunities for growth, making recommendations to senior management.
  3. Manage work schedules, assign tasks, and optimize workforce efficiency to minimize labor costs and maximize productivity.
  4. Evaluate employee performance and provide constructive feedback to enhance productivity and address areas for improvement.
  5. Plan product procurement, maintain stock levels, and conduct regular inventory checks to prevent stockouts and overstocking.
  6. Design and update merchandise displays to attract customers and create an engaging shopping experience.
  7. Ensure product quality and handle customer complaints regarding merchandise in a professional and courteous manner.
  8. Set and track sales targets for the team, developing and implementing sales strategies to achieve desired results.
  9. Maintain customer relationships and improve satisfaction through personalized services, including offering loyalty programs and promotions.
  10. Oversee daily store activities, facility maintenance, and hygiene standards to ensure a clean and welcoming environment for customers.
  11. Manage office supplies, ensuring smooth operational efficiency and minimizing waste.
  12. Implement safety protocols, conduct training sessions, and develop emergency response plans to ensure the well-being of employees and customers.
  13. Enhance brand awareness through promotional events and digital marketing initiatives.
  14. Maintain store image and branding consistency across all touchpoints.
  15. Handle customer feedback and manage store reputation by responding promptly to concerns and resolving issues effectively.