After-Sales Service Coordinator

2 days ago


Shah Alam, Selangor, Malaysia Dasher Malaysia Full time
Job Overview

We are looking for an experienced After-Sales Service Coordinator to join our team at Dasher Malaysia. This role involves interacting with customers through various communication channels, managing product shipments, and resolving any issues that may arise.

Key Responsibilities:
  • Deliver exceptional customer service through live chat and other means.
  • Streamline the product shipment process, ensuring timely delivery and tracking.
  • Handle returns and refunds efficiently, prioritizing customer satisfaction.
  • Investigate and resolve disputes related to lost shipments, return abuses, and warranty claims.
  • Keep customers informed about their warranty status, offering a personalized experience.
Requirements:
  • Fresh graduates welcome
  • Excellent communication skills
  • Ability to work in a fast-paced environment
  • Basic Microsoft Excel skills (an added advantage)
  • Willingness to learn and grow with the company


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