Contact Center Strategy Manager

Warner Bros. Discovery is seeking a highly skilled Contact Center Workforce Analyst to join our team.The successful candidate will have a strong background in workforce forecasting and evaluating delivery against plans.This role involves analyzing BPO staffing efficiency, measuring volume delivery against forecasts, and coordinating improvement strategies...

Welcome to Warner Bros. Discovery… the stuff dreams are made of.Who We Are…When we say, "the stuff dreams are made of," we're not just referring to the world of wizards, dragons and superheroes, or even to the wonders of Planet Earth. Behind WBD's vast portfolio of iconic content and beloved brands, are the storytellers bringing our characters to life,...

Job DescriptionManage team leaders, determine and define contact center operational strategies by conducting needs assessments and business reviews. Understanding contact center metrics and applying the given technology to optimize the workforce. Assist in defining user requirements, focusing on efficiency and effectiveness.Work closely with WorkForce...

The Mid-Level Team Lead - Command Center is a key member of the Puncak Tegap Sdn Bhd team, responsible for leading a team of analysts and operators in the command center. This role involves providing strategic leadership, coaching, and mentoring to ensure team success and operational excellence.Key Responsibilities:Team LeadershipLead and manage a team of...

Security Operations Center (SOC) AnalystThe Security Operations Center (SOC) Analyst will be a technical point of contact to manage, deploy and implement system level security with an architectural and project management view of IT Security as a whole.Your Key Responsibilities:Plays the role of service manager for the outsourced SOC providerLevel 2...

Schneider Electric is a leading provider of Data Center Physical Infrastructure Solutions. We are seeking a highly skilled specialist to join our team and help us deliver exceptional results to our customers.About the Role:The ideal candidate will have a deep understanding of the data center industry and its trends.They will be responsible for developing and...

Join us at BrainHunters as a Call Center Operations Specialist and take on a challenging role that requires strategic thinking and analytical skills.Key Responsibilities:Evaluate and optimize workforce management strategies to improve efficiency.Develop and implement data-driven solutions to enhance call center performance.As a Call Center Operations...

QualificationsRequirements:Bachelor's degree or equivalent diplomaDynamic leader with experience and passion for managing large and diverse teams across multiple workflows in a fast-paced environment, able to deal with rapid change and ambiguityMinimum 2+ years' of people management experience as a Sr Manager in Fraud and Risk Operations in Payment System...

QualificationsRequirements:Bachelor's degree or equivalent diplomaDynamic leader with experience and passion for managing large and diverse teams across multiple workflows in a fast-paced environment, able to deal with rapid change and ambiguityMinimum 2+ years of people management experience as a Sr Manager in Fraud and Risk Operations in Payment System...

Key ResponsibilitiesData Center Integration Solution Design: Plan and design the architecture of the data center integration solution and take responsibility for building product competitiveness with the team.Customer Engagement: Work together with customers as a Data Center Integration Solution Architect to promote the value and best practices of our...

Warner Bros. Discovery is seeking an experienced Contact Center Workforce Analyst to join our team.The successful candidate will have a strong background in workforce forecasting and evaluating delivery against plans.This role involves analyzing BPO staffing efficiency, measuring volume delivery against forecasts, and coordinating improvement strategies with...

Schneider Electric is a pioneer in the digital transformation of energy management and automation, empowering people and organizations to become more resilient, electric, and digital. As a Regional Tender Manager, you will contribute to turning sustainability ambitions into actions by leading projects that drive business growth.The PreFab Data Center Systems...

Warner Bros. Discovery is seeking a skilled Contact Center Workforce Analyst to join our team.The successful candidate will have a strong background in workforce forecasting and evaluating delivery against plans.This role involves analyzing BPO staffing efficiency, measuring volume delivery against forecasts, and coordinating improvement strategies with BPO...

Requirements and QualificationsEducation: Bachelor's degree in Computer Science, Electrical or Mechanical Engineering.Experience: Minimum 5 to 8+ years' experience in data center integration or turnkey solution, familiar with data center bidding process, related standards, design principle, project management, Integration System Test etc.Technical Skills:...

Assistant Manager, Strategy & Business DevelopmentJob DescriptionRoles & Responsibilities:Lead and/or support the development of organic and inorganic growth investment proposals for SDGI and support the project through the investment appraisal and approval process, e.g., Group Investment Committee, Risk Management Committee SDGI Board, or SDG Board.Manage...

About the RoleThis position is designed to support the growth and development of our team by providing strategic human resource advice and guidance. As a Human Resource Business Partner, you will work closely with call center management to address various HR-related matters, including Industrial Relations, employee engagement, performance management, and...

Role SummaryWe are seeking a highly motivated and experienced Human Resource Business Partner to join our team. In this role, you will provide strategic human resource advice and guidance to call center management, focusing on various aspects such as Industrial Relations, employee engagement, performance management, and succession planning.Main...

About UsAt Vertiv Co, we're shaping the future of data centers and critical infrastructure. We collaborate with customers to design and build next-generation infrastructures that meet their evolving needs.We're passionate about innovation and driven by a shared vision to create a better way to manage data and connectivity in a rapidly changing world.

The Command Center Operations Coordinator is a key member of the Puncak Tegap Sdn Bhd team, responsible for supporting the day-to-day operations of the command center. This role involves providing administrative assistance, coordinating with cross-functional teams, and maintaining accurate records of operational processes.Key Responsibilities:Administrative...

About the JobThis is an exciting opportunity to join a global team of 6000+ IT professionals at DHL IT Services. As a Principal IT Solutions Consultant, you will play a key role in driving our major visions forward, covering a range of topics related to data center approaches and the future.Key ResponsibilitiesResiliency development, identifying needs and...