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Performance Governance Specialist

1 week ago

Petaling Jaya, Selangor, Malaysia Teleperformance Full time
Role Overview

We are seeking a highly skilled and experienced professional to lead our customer service team.

Key Responsibilities
  • Develop and execute strategies to improve team performance and productivity.
  • Coach and mentor team members to achieve their goals.
  • Identify and mitigate business risks.
  • Establish and maintain effective relationships with clients and vendors.
Requirements
  • Bachelor's degree or equivalent in a relevant field.
  • Minimum 8 years of experience in operations management, preferably in BPO/ITES industry.
  • Strong leadership and people management skills.
  • Excellent written and verbal communication skills.
  • Ability to work in a fast-paced environment and adapt to change.