ServiceNow ITSM Solution Developer

5 days ago


Kuala Lumpur, Kuala Lumpur, Malaysia Ørsted Full time

At Ørsted, we're seeking a talented individual to join our ServiceNow team as a ServiceNow ITSM Solution Developer. This role is an excellent opportunity to shape the future of our IT operations and develop truly global solutions for the ServiceNow platform.

About the Role:

  1. We need you to play a key role in maintaining stability of operations and developing world-class IT solutions using ServiceNow.
  2. You'll be part of our in-house ServiceNow team where you'll work closely with colleagues to ensure stable operations and continuous development of the platform.
  3. As a developer, you'll design best practice solutions, create requirement specifications, and shape daily operations through ServiceNow.

Your Responsibilities Will Include:

  • Operating and developing the ServiceNow platform
  • Developing new features and solving production tickets while engaging in dialogue with business stakeholders
  • Designing automated workflows using REST API, Flow Designer, Integration Hub, and Workflow Editor
  • Implementing enabling solutions, including process automation workflows and integrations with related components
  • Working with cross-functional stakeholders to guide development tasks and support knowledge sharing

Requirements:

  1. Experience with developing and updating ITSM modules, including Incident, Problem, Change, Service Requests, Knowledge, Reports & Dashboards, Security Operations, and integrations like LDAP, SSO, REST API & SOAP etc
  2. Knowledge of JavaScript, XML, and structural programming concepts, as well as familiarity with UI, SQL, HTML, and CSS
  3. Experience leveraging MID servers for integration and automation, with strong problem-solving skills and ability to troubleshoot complex issues
  4. Ability to work in a fast-paced, global environment, leveraging IT Service Management best practices and operating the ServiceNow platform as a shared service

What We Offer:

  • A dynamic and supportive team environment
  • Ongoing training and professional development opportunities
  • The chance to contribute to shaping the future of our IT operations


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