
ServiceNow ITSM Solution Developer
5 days ago
At Ørsted, we're seeking a talented individual to join our ServiceNow team as a ServiceNow ITSM Solution Developer. This role is an excellent opportunity to shape the future of our IT operations and develop truly global solutions for the ServiceNow platform.
About the Role:
- We need you to play a key role in maintaining stability of operations and developing world-class IT solutions using ServiceNow.
- You'll be part of our in-house ServiceNow team where you'll work closely with colleagues to ensure stable operations and continuous development of the platform.
- As a developer, you'll design best practice solutions, create requirement specifications, and shape daily operations through ServiceNow.
Your Responsibilities Will Include:
- Operating and developing the ServiceNow platform
- Developing new features and solving production tickets while engaging in dialogue with business stakeholders
- Designing automated workflows using REST API, Flow Designer, Integration Hub, and Workflow Editor
- Implementing enabling solutions, including process automation workflows and integrations with related components
- Working with cross-functional stakeholders to guide development tasks and support knowledge sharing
Requirements:
- Experience with developing and updating ITSM modules, including Incident, Problem, Change, Service Requests, Knowledge, Reports & Dashboards, Security Operations, and integrations like LDAP, SSO, REST API & SOAP etc
- Knowledge of JavaScript, XML, and structural programming concepts, as well as familiarity with UI, SQL, HTML, and CSS
- Experience leveraging MID servers for integration and automation, with strong problem-solving skills and ability to troubleshoot complex issues
- Ability to work in a fast-paced, global environment, leveraging IT Service Management best practices and operating the ServiceNow platform as a shared service
What We Offer:
- A dynamic and supportive team environment
- Ongoing training and professional development opportunities
- The chance to contribute to shaping the future of our IT operations
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