Travel Operations Manager

16 hours ago


Kuala Lumpur, Kuala Lumpur, Malaysia Trip Full time

At Trip.com Group, we're on a mission to revolutionize the travel industry. As a Travel Operations Manager, you'll play a crucial role in ensuring our team's daily operations run smoothly and efficiently. Your primary responsibility will be to oversee the team's performance, monitoring key performance indicators (KPIs) and making adjustments as needed to achieve targeted operation goals.

In this role, you'll have the opportunity to work closely with business leaders to understand their requirements and provide data-driven insights to support decision-making. You'll also be responsible for dealing with customer complaints and emergencies, ensuring that issues are resolved promptly and professionally.

To succeed in this position, you'll need to have a deep understanding of the business travel industry and experience working with major global distribution systems (GDS). A minimum of 3 years of experience in a travel management company is required, with at least 1 year of experience in a leadership or similar role.

We offer a dynamic and inclusive work environment where you can unleash your full potential and drive global impact. Our rapid business growth offers abundant career opportunities, and we encourage internal transfers and global job rotations to help you pursue a global career path.



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