Lead System Specialist

1 day ago


Kuala Lumpur, Kuala Lumpur, Malaysia UOB Full time
About This Opportunity

United Overseas Bank Limited is seeking an experienced System Analyst Lead to join our Technology and Operations function. This is a unique opportunity to shape our technology landscape and contribute to the success of our organisation.

As a System Analyst Lead, you will be responsible for building and managing system capabilities to support our Customer Management platform and strategic projects. You will lead a team of IT system analysts and drive cross-functional analysis to ensure seamless collaboration between business, operations, and technology teams.

The ideal candidate will have a strong background in computer science or engineering, with more than 9 years of experience in developing and delivering CRM capabilities. You should also possess leadership experience in managing IT delivery teams and implementing large-scale projects.

Responsibilities
  1. Lead a team of IT system analysts to support Customer Management platform and strategic projects.
  2. Build and manage system capabilities based on business functions and UOB architecture strategy.
  3. Drive cross-functional analysis and ensure collective knowledge of business, system analysts, operations, and technology teams is tapped into.
  4. Develop and implement innovative solutions with prototypes and pilots.
  5. Establish processes for system analysts to elicit detailed requirements from impacted business and control teams.
  6. Collaborate with Program managers and Business Solution Specialists to finalise functional requirements.
  7. Lead application development and testing teams to ensure correct understanding and refinement of requirements and solutions.
  8. Manage function validation support during UAT phases.
Requirements
  • Bachelor's Degree in Computer Science or related field.
  • More than 9 years' experience in developing and delivering CRM capabilities.
  • Leadership experience in managing IT delivery teams and implementing large-scale projects.
  • Strong technical knowledge of Microsoft Dynamics Customer onboarding/Leads/Lending.
  • Ability to bridge gaps between application development teams and product/business owners.
  • Highly effective communicator with senior technical staff.


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