IT System Lead

1 day ago


Kuala Lumpur, Kuala Lumpur, Malaysia UOB Full time
About Us

United Overseas Bank Limited (UOB) is a leading bank in Asia with a global network of more than 500 branches and offices in 19 countries and territories. We operate through our head office in Singapore and banking subsidiaries in China, Indonesia, Malaysia, and Thailand.

Our history spans over 80 years. During this time, we have been guided by our values — Honorable, Enterprising, United, and Committed. These values shape how we work, consistently, towards the company, our colleagues, or our customers.

We are committed to harnessing the power of technology to support our physical and digital banking services and operations. This includes developing, centralising, and standardising technology systems as well as banking operations in Singapore and overseas branches.

Job Responsibilities
  1. Lead a team of IT system analysts supporting Customer Management platform and strategic projects across UOB.
  2. Build and manage system capabilities based on understanding of business functions and in line with UOB architecture strategy.
  3. Ensure cross-functional analysis during requirement and solution phases, tapping into collective knowledge of business, system analysts, operations, and cross-functional technology teams.
  4. Partner with Domain architects to establish design solutions by sharing and validating options in context of requirements and technology roadmap.
  5. Develop team's capabilities to maintain repository of system features inventory and data maps for cards domain.
  6. Lead innovative problem-solving activities, requiring conceptual thinking and creating 'out of the box' solutions with prototypes and pilots.
  7. Establish processes for system analysts to elicit detailed requirements from impacted business and control teams and translate insights into scalable group-wide solutions.
  8. Collaborate with Program managers and Business Solution Specialists to finalise functional requirements.
  9. Foster collaboration with application development and testing teams to ensure correct understanding, refinement, and translation of requirements and solutions.
  10. Discuss concepts with stakeholders to establish use cases.
  11. Promote technology excellence and innovation.
  12. Manage functional, technical, and security dependencies of solutions.
  13. Review test strategies, ensure completion of SIT, UAT, performance/load testing, and application security testing with quality outcomes.
  14. Manage function validation support during UAT phases to ensure exit criteria are met correctly.
Requirements
  • Bachelor's Degree in Computer Science or Engineering.
  • More than 9 years' experience in developing and delivering CRM capabilities for multi-national companies.
  • Leadership experience in managing IT delivery teams and implementing large-scale projects.
  • Strong technical knowledge of Microsoft Dynamics Customer onboarding/Leads/Lending.
  • Ability to think through technical solutions to business problems and bridge the gap between application development teams and product/business owners.
  • Experience executing projects requiring cross-functional analysis and using Waterfall and Agile methodologies.
  • Strong team player able to motivate team to respond to multiple demands and manage changing priorities.
  • Accountability for driving results and owning delivery responsibilities end-to-end.
  • Effective time management skills to manage multiple priorities with flexibility on time zones and timelines.
  • Logical thinking, high analytical and problem-solving skills, and innovative approach.
  • Excellent communication skills with senior technical staff.


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