Service Quality Manager
1 week ago
About Goodnite Rooms
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We are a dynamic organization committed to delivering exceptional service to our customers. Our team is passionate about maintaining high standards of quality and customer satisfaction.
Job Responsibilities
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In this role, you will be responsible for collecting, analyzing, and reporting on quality metrics to identify trends and areas for improvement. You will also prepare and present quality performance reports to management and lead and facilitate continuous improvement initiatives to enhance product quality and operational efficiency.
Requirements
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- Bachelor's degree in a relevant field (e.g., Engineering, Quality Assurance, Business)
- Minimum 3-5 years of experience in quality management or related roles
- Strong analytical and problem-solving skills
- Excellent communication and interpersonal skills
- Ability to work collaboratively in a team environment
Benefits
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- Bonus
- Annual Salary Increment
- Medical Benefits
- Training Provided
- Company Incentive Trip
- Leave (Annual, Sick, Hospitalization, Maternity, Paternity)
- Staff Purchase Discount
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