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Customer Experience Specialist

2 weeks ago

Malacca City, Malaysia Nirvana Asia Full time
About Us
Nirvana Asia is a leading financial services company in the region, serving a diverse customer base across Singapore, Malaysia, Indonesia, and Greater China. Our consumer financial services division offers a wide range of banking solutions to high net worth, premier, and emerging affluent individuals.

Job Overview
We are seeking a highly skilled Customer Experience Specialist - Financial Services to join our team in the Southern Region. As a key member of our wealth management team, you will be responsible for delivering exceptional customer experiences, building strong relationships, and driving business growth. This role involves providing personalized banking solutions, offering expert wealth advice, and identifying opportunities to acquire new customers.

Key Responsibilities:
  • To develop and execute customized banking solutions that meet customers' evolving needs.
  • To provide expert guidance on wealth management and investment strategies.
  • To identify and capitalize on opportunities to acquire new customers.
  • To build and maintain strong relationships with existing customers and improve customer satisfaction scores.

Requirements:
This role requires a diploma holder or above with at least 1 year of sales or service experience in the financial or service industry. Relevant certifications such as PCE, MTA, FIMM, IPPC/PPKM are an added advantage. You must possess excellent communication and interpersonal skills, as well as a strong interest in financial planning, investment, and lending.