Senior Compliance Officer

1 week ago


Kuala Lumpur, Kuala Lumpur, Malaysia Bybit Full time

Bybit Federal Territory of Kuala Lumpur, Malaysia is committed to providing innovative online spot and derivatives trading services, mining and staking products, as well as API support, to retail and institutional clients around the world.

Senior Customer Service KYC Specialist

We are looking for a highly skilled Senior Customer Service KYC Specialist to join our team. The successful candidate will be responsible for managing, reviewing, and verifying all applications from clients onboarding to ensure within KYC due diligence.

As a Senior Customer Service KYC Specialist, you will work closely with our development team, which comprises professionals from investment banks, tech firms, the forex industry, and early adopters of blockchain.

The ideal candidate will have at least 4-5 years experience in KYC compliance / customer account verification, good knowledge of provisions of local laws, directives, regulations, especially in capacity related to virtual currency policies.

Key Responsibilities:

  • Manage, review and verify all applications from clients onboarding to ensure within KYC due diligence
  • Verify the authenticity of client's personal details before inputting into the system
  • Maintain and upkeep of database to ensure data integrity and accuracy
  • Handle and review all enquiries raised by clients regarding account related
  • Monitor, document and escalate unusual activities or potential red flags

Required Skills and Qualifications:

  • At least 4-5 years experience in KYC compliance / customer account verification
  • Candidates with customer service experience, trained in frontline operations (livechat/ Email / OTC) supporting end-to-end client onboarding process will be ideal
  • Has good knowledge of provisions of local laws, directives, regulations, especially in capacity related to virtual currency policies


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