E-commerce Business Operations Lead

1 week ago


Kuala Lumpur, Kuala Lumpur, Malaysia SHOP ASIA E-COMMERCE SDN. Full time

About Us

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Shop Asia E-Commerce Sdn. Bhd. is a leading e-commerce company based in Kuala Lumpur. We are committed to providing seamless customer experiences and driving the success of our online sales.

Your Role

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As the E-commerce Operations Manager, you will oversee the day-to-day operations of our e-commerce business. You will play a pivotal role in managing and optimising our end-to-end e-commerce operations, including order processing, inventory management, and fulfilment.

Key Responsibilities

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  1. ">
  2. Manage and optimise the e-commerce platform to improve operational efficiency and enhance the customer journey.

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  3. Implement strategies to identify and resolve bottlenecks and improve the overall customer experience.

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  4. Collaborate with the marketing and IT teams to ensure the e-commerce platform is functioning smoothly and aligned with business objectives.

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  5. Analyse sales data, customer feedback, and industry trends to identify opportunities for growth and improvement.

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  6. Develop and monitor key performance indicators (KPIs) to track the success of e-commerce initiatives.

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  7. Lead and mentor a team of e-commerce specialists, fostering a positive and productive work environment.

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  8. Ensure compliance with relevant laws, regulations, and industry best practices.

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Your Qualifications

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We are looking for an experienced e-commerce professional with a strong understanding of e-commerce platforms, order management systems, and inventory control processes.

Our ideal candidate will have:

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  • A minimum of 5 years of experience in e-commerce operations, preferably in the retail or consumer goods industry.">
  • Excellent analytical and problem-solving skills, with the ability to interpret data and make data-driven decisions.">
  • Proven track record of leading and motivating cross-functional teams to achieve operational excellence.">
  • Familiarity with digital marketing and SEO best practices.">
  • Degree in Business, Supply Chain Management, or a related field.">
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What We Offer

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We offer a competitive salary and performance-based bonuses, comprehensive health and dental insurance coverage, generous leave entitlements, and flexible work arrangements.

Join us and be part of a vibrant and inclusive company culture with opportunities for career development and professional training.



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