International Employee Experience Specialist

6 days ago


Kuala Lumpur, Kuala Lumpur, Malaysia Trip Full time

We are seeking a talented individual to join our team as an International Employee Experience Specialist. In this role, you will be responsible for designing and delivering employee experience programs that enhance engagement, retention, and productivity.

About Us

Trip.com Group is a leading global travel service provider comprising of Trip.com, Ctrip, Skyscanner, and Qunar. Our mission is to provide exceptional travel products and services to our customers worldwide.

We have four Customer Service Centres for Trip.com established in Japan, Korea, the UK, and the Philippines, providing 24/7 customer service in 19 different languages. Our team is multicultural and multilingual, working together to deliver outstanding results.

The Role

As an International Employee Experience Specialist, you will design and deliver employee experience programs that enhance engagement, retention, and productivity. You will also collaborate with cross-functional teams to drive HR functional excellence and process improvement spanning across recruitment, payroll administration, performance and rewards, employee relations, learning and culture, as well as HR system operations.

You will implement / execute standard HR policies across business units and provide strategic solutions to HR-related issues, ensuring compliance of HR processes.

  • Bachelor's Degree in Human Resources, Business Administration, or any other related discipline.
  • Minimum 5 years relevant experience with HR generalist / HRBP function, including 2 years of leading exposure.
  • Strong business and HR acumen, preferably from the online travel or e-commerce industry.

We offer a competitive salary and benefits package, as well as opportunities for career growth and development. Join us and shape the future of employee experience

  • Our rapid business growth globally offers abundant career opportunities at various levels and in multiple functions.
  • Internal transfer is encouraged, and a global job rotation program enables you to pursue a global career path and make a global impact.


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