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Account Management Coordinator

1 week ago

Kuala Lumpur, Kuala Lumpur, Malaysia eBay Full time

eBay's mission is to empower people to create economic opportunities for themselves and others through our platform.

About This Opportunity
  1. We invite applications from skilled professionals to join our GEO Team as an Account Management Coordinator.
  2. This role involves collaborating with customers to resolve complex queries and escalations, utilizing our platform's capabilities to drive positive outcomes.

The ideal candidate will possess strong communication skills, be adept at navigating multiple systems, and demonstrate a passion for delivering exceptional customer experiences.

Main Responsibilities
  1. Engage with customers via various channels to resolve buying and selling related queries and processes.
  2. Analyze customer situations to provide accurate information and resolution to specific issues.
  3. Follow up with customers on unresolved matters, showcasing empathy and a commitment to serving their needs.

This role demands high levels of accuracy, attention to detail, and organizational skills, with a focus on driving customer satisfaction and loyalty.