Network Infrastructure Specialist

3 days ago


Kuala Lumpur, Kuala Lumpur, Malaysia Commerz Global Service Solutions Full time

Commerz Global Service Solutions seeks a highly skilled Network Operation Center professional to join our team.

About the Role

We are looking for an experienced IT Operations Manager to lead our team and ensure the high availability, security, and performance of all monitored systems. The successful candidate will be responsible for monitoring network performance, ensuring the stability of the network infrastructure, and implementing changes in accordance with requirements.

  • Ensure the Service Level Agreements (SLA) are adhered to
  • Monitor network performance and ensure the availability and stability of the network infrastructure
Key Responsibilities

The Application Support Expert will be responsible for:

  • Detection, analysis, resolution, and documentation of all IT faults in accordance with standards
  • Use of standard tools for incident, problem, request, and change management
  • Escalation of faults as specified to the respective on-call service or alternatively to the Escalation Manager

The ideal candidate will have a strong background in network operations, excellent communication and analytical skills, and the ability to work effectively in a team environment.

Required Skills and Qualifications

To be considered for this role, you must possess:

  • Relevant professional training/qualifications in networking/computer studies
  • A high level of responsibility and teamwork
  • Good communication and strong analytical skills
  • Good practical knowledge in Service-management Processes

The preferred candidate will have experience working in a 24/7 environment, familiarity with MS products like Outlook, Teams, and Office 365, and NOC operator experience.

Benefits

As a valued member of our team, you will enjoy:

  • A competitive salary package
  • Ongoing training and development opportunities
  • A collaborative and dynamic work environment


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