Network Infrastructure Specialist
6 days ago
About Maxis Malaysia
We are the leading integrated telco in Malaysia, connecting people and businesses to a world of possibilities.
Our Vision
To be the leading integrated telco in Malaysia, we have embedded the language of commitment, performance, and possibilities to embody our culture values.
The Role
As a Network Infrastructure Specialist, you will play a key role in ensuring the reliability and quality of our network services. Your primary responsibilities will include managing all Field Operations & Maintenance issues related to network elements, ensuring KPIs and SLAs are met.
Your Accountabilities
- Ensuring customer satisfaction by maintaining key network KPI's which directly impacts the network's reliability.
- First Level Support & Fault restoration for Mobile, Transmission & Fixed Network including facilities (M&E). This requires 24x7 standby/shift as stipulated in duty roster.
- Ensuring Preventive Maintenance scheduling and adherence on network elements as per requirements are done and Corrective Maintenance to follow through adhering to ISO 9001:2015 compliance.
- Ensuring network growth & technology development by supporting sites roll out projects in order to gain coverage and dominance by expanding network footprints.
- Collaborate with regional Business Units to ensure network readiness in line with Sales Activities.
- Ensuring prompt and immediate response to Authority & Governing Bodies (ie Police, Local Council, SKMM, ST, SBC & etc) on O&M related issues.
- To ensure full compliance to Inventory and Service Delivery (by vendor).
What You Need To Have
- Specialised in: Electronics/IT/Telecommunications
- Total Work Experience: 1 to 3 years
- Total Relevant Experience: 1 to 3 years
- Information Technology skills
- Electrical / Electronic skills
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