Training and Development Specialist

2 weeks ago


Klang, Selangor, Malaysia JAC Recruitment Full time

Job Title: Training and Development Specialist

Company Overview:

A leading global omnichannel retailer is seeking a highly skilled Training and Development Specialist to train new and promoted retail team leaders, manage the Supervisor Development Programme, support retail operations, maintain training records, and collaborate with managers.

Key Responsibilities:
  • Develop and implement tailored training plans for new and promoted retail team leaders on company policies and procedures.
  • Conduct follow-up sessions to confirm their understanding of company policies and procedures.
  • Oversee the Supervisor Development Programme to ensure proper induction into new roles.
  • Support retail operations to deliver high levels of customer service and provide action plans for underperforming stores.
  • Maintain accurate training records on a monthly basis.
  • Collaborate with In-Country Managers and Area Managers to address specific training issues.
  • Foster successful working relationships with head office personnel.
  • Identify trainer stores to welcome and train new team members and retail team leaders.
  • Support new store openings, including recruitment, training, team inductions, and retail support.
  • Develop and manage the E-Learning platform to meet training and reporting needs.
  • Ensure training resources are up to date, including the JD Intranet.
  • Provide support to retail during peak trade periods to achieve targets.
Requirements:
  • Bachelor's degree qualification
  • Proficiency in written and spoken English
  • Willingness to travel across Southeast Asia
  • Preferably from the retail industry with strong expertise in delivering customer service training
  • High standards of conduct, performance, and reliability
  • Strong organizational skills
  • Professional demeanor with drive and enthusiasm
  • Effective communication at all levels
  • Familiarity with Office applications (Word, Excel, PowerPoint) is advantageous but not necessary as training will be provided


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