Risk and Claims Manager

2 weeks ago


Kuala Lumpur, Kuala Lumpur, Malaysia RHB Banking Group Full time
Responsibilities Overview

This position involves leading the claims management team at RHB Banking Group, covering the following essential responsibilities:

Main Duties
  1. a. Review and approve claims within your authority level
    b. Process and forward claims that exceed authority limits for review by superiors.
    c. Oversee the selection and performance of external adjusters
    d. Analyze claim data to identify patterns and areas for improvement.
    e. Conduct regular performance evaluations of adjusters to ensure they meet expectations.
    f. Investigate and respond to customer complaints professionally and efficiently.
    g. Maintain up-to-date knowledge of industry regulations, best practices, and new developments in the field.
    h. Participate in special projects and initiatives as required by the business.
    i. Develop and implement strategies to improve overall efficiency and productivity in claims processing.

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