Business Process Services Director

7 days ago


Kuala Lumpur, Kuala Lumpur, Malaysia Tata Consultancy Services Full time

The role of the Head of Business Process Services plays a pivotal part in overseeing business performance related to our BPO operations. This position demands a strategic thinker with strong analytical skills and a proven track record in driving business performance and profitability.

Key responsibilities include:

  1. Efficiently executing business processes in compliance with company policies.
  2. Maintaining professional customer interactions to ensure a positive experience.
  3. Collaborating with teams to achieve performance targets and quality standards.
  4. Adhering to standard operating procedures for efficient workflow.
  5. Contributing to process improvements and suggesting innovative solutions.
  6. Providing timely and accurate reports and dashboards to customers and internal stakeholders.

Required qualifications include:

  1. A degree or master's holder in any field, preferably in Information Technology or related.
  2. No less than 15 years of experience in BPS in Malaysia.
  3. Extensive knowledge of the BPS industry, with a proven and credible track record.


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