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Contact Center Operations Executive
1 week ago
AEON Credit Service (M) Berhad is a leading provider of credit card services in Malaysia. We are committed to delivering exceptional customer service and innovative solutions to meet the evolving needs of our customers.
As a Contact Center Operations Executive, you will play a key role in ensuring that customer inquiries are responded to in a timely and professional manner. Your primary responsibilities will include:
- Handling customer requests via email, web chat, social media ticketing, and phone calls
- Working closely with the Contact Center Department to ensure seamless communication and issue resolution
- Analyzing and reviewing customer feedback to identify areas for process improvement
- Communicating effectively with customers and colleagues to ensure excellent service delivery
To succeed in this role, you will need to possess strong analytical skills, excellent communication abilities, and the ability to work well under pressure. If you have a passion for delivering exceptional customer service and are looking for a challenging opportunity, please apply today